Responsibilities

• Build and evolve company-wide hospitality standards that define the 24 Carrots experience.
• Design repeatable systems, tools, playbooks, and operational resources that enable teams to consistently execute our brand.
• Research, develop, and implement new presentation concepts, hospitality products, and guest experience enhancements.
• Lead cross-functional implementation of new standards through training, documentation, field testing, and continuous improvement.
• Partner with Warehouse on presentation collections, serviceware, display assets, and hospitality inventory strategy.
• Evaluate execution in the field, identify opportunities for improvement, and continuously refine our systems based on operational feedback.
• Collaborate across departments to ensure consistency, scalability, and alignment throughout the guest journey.

Requirements

• Has 5–7+ years of experience in hospitality, catering, hotels, restaurants, event production, creative operations, experience design, visual merchandising, product development, or a related field
• Understands that exceptional hospitality is built through systems, standards, and consistent execution—not chance
• Has experience developing SOPs, operational tools, training programs, or quality initiatives across multiple teams
• Can translate creative ideas into practical, scalable solutions that improve both guest experience and operational performance
• Enjoys researching hospitality trends, products, presentation techniques, and innovative guest experiences
• Is comfortable leading cross-functional projects and influencing teams without direct authority
• Has exceptional communication, organization, and project management skills
• Thrives in collaborative environments while maintaining high standards and strong attention to detail
• Is equally comfortable in strategic planning meetings and walking an event to validate execution

Benefits

• Employee Ownership (ESOP)
• Health Benefits
• 401(k) Retirement Plan
• Paid Vacation & Sick Time
• Holiday Pay
• Professional Development Opportunities
• A collaborative, hospitality-driven culture where innovation is encouraged