Responsibilities

• Interact directly with customers in a retail environment to educate them on the home improvement products and services offered by our clients.
• Support the brand marketing team with planning, implementing, and monitoring promotional campaigns.
• Address customer inquiries promptly, adeptly handle objections, and effectively resolve any complaints to ensure customer satisfaction.
• Facilitate a seamless transition of customers to the sales team to effectively close deals.
• Handle confidential customer information with the utmost professionalism and discretion.
• Remain abreast of evolving home improvement and market trends to provide informed recommendations and tailored service solutions to meet customers' needs effectively.
• Provide additional administrative and project support as needed.

Requirements

• Bachelor's degree in marketing, business, or related field preferred but not required.
• Experience in a marketing, promotional, retail sales, or customer-facing role is ideal.
• Ability to empathize with customers to understand their needs and preferences.
• Proven track record of public speaking or presentation skills.
• Strong organizational and time management skills.
• Ability to handle rejection in a professional and positive manner.
• Passion for home improvement projects is a plus!
• This position requires daily travel to our office and events.