Responsibilities

• Enforce brand standards throughout the Crunch Fitness network through regular gym and system audits that impact Brand Excellence compliance.
• Conduct monthly field audits approved by the Vice President of Brand Excellence, to ensure all franchisees are adhering to Crunch operating brand standards.
• Work closely with the department heads, regional directors, or managers, to ensure all compliance issues are addressed and resolved in a timely manner.
• Document, track, and respond to all Brand Excellence Deficiencies and document in the Brand Excellence database.
• Execute all internal communications, standard operating procedures, and accountabilities to identify and manage Brand Excellence risks, including opportunities for enhancement.
• Develop and maintain effective communication lines with the Vice President of Brand Excellence team, department heads, executive team, and other related team members impacted by Brand Excellence Deficiencies.
• Other tasks as necessary to assist the Vice President of Brand Excellence in protecting brand standards and the member experience.

Requirements

• BA/BS Degree or an equivalent combination of experience and education.
• Three (3) to five (5) years’ experience in direct field compliance for a multi-location franchise company.
• Proficiency in Outlook, OneDrive, Dropbox, Smartsheet, Microsoft Word, Excel, and PowerPoint.
• Brand Operational knowledge and multi-location experience.
• Ability to work in a team environment.
• Experience in a service-oriented environment is desirable.
• Ability to travel 60-70% of the time to conduct field visits and audits inclusive of travel to international locations as directed.
• Detail and process oriented.
• Have effective communication skills.
• Strong leadership and managerial skills.