Responsibilities

• Account Management - Oversee the management of key client accounts, ensuring alignment with strategic objectives and maintaining trusted partnerships. - Act as the senior point of contact for account updates, guiding internal teams to deliver on client goals and objectives. - Develop account plans that outline strategic priorities, success metrics, and growth opportunities for each client. - Monitor account health, including budgets, timelines, and deliverables, ensuring all aspects align with client expectations and agency standards. - Conduct regular account reviews to assess performance, identify risks, and implement corrective actions as needed. Client Engagement - Lead the development and execution of client engagement strategies, ensuring strong relationships and long-term collaboration. - Articulate and position ID’s full range of services to clients, identifying opportunities to expand offerings and drive business growth. - Partner with leadership and internal teams to prepare compelling proposals, presentations, and pitches for new and existing clients. - Negotiate scope agreements and upsell opportunities with clients, ensuring alignment with their business objectives and budget considerations. - Gather and analyze client feedback to refine engagement strategies and continually improve the client experience. Team Leadership - Provide mentorship and guidance to account teams, fostering professional growth and high performance. - Collaborate with department leads to ensure the effective allocation of resources across accounts, maintaining team bandwidth and efficiency. - Promote a collaborative and inclusive team culture, encouraging innovation and open communication. - Align teams around client objectives, ensuring seamless delivery of work that meets or exceeds expectations. - Advocate for continuous learning by sharing industry insights, trends, and development resources with the team. Logistical Requirements The Brand Director will be based out of our Los Angeles office, with a commitment to in-person collaboration. Monday – Thursday required in office, optional Work-from-home Fridays. The salary range for this role is $150,000-$160,000 annually (based on location and experience) with medical, dental, vision, life insurance and unlimited PTO. Travel within the US and internationally may be required based on client and company needs. As a full-time employee, the role may involve working extended hours, including evenings and weekends, to meet client deadlines.

Requirements

• Essential Skills You are a visionary leader with a proven track record in managing high-level client relationships and guiding cross-functional teams. You thrive in fast-paced environments and have expertise in creative industries like fashion, wellness, and retail. You excel at fostering trust, aligning teams around client objectives, and delivering measurable business impact. With strong strategic acumen and a collaborative mindset, you lead with confidence and inspire excellence.

Benefits

• medical, dental, vision, life insurance and unlimited PTO.