Responsibilities

• Oversee the management of key client accounts, ensuring alignment with strategic objectives and maintaining trusted partnerships.
• Act as the senior point of contact for account updates, guiding internal teams to deliver on client goals and objectives.
• Develop account plans that outline strategic priorities, success metrics, and growth opportunities for each client.
• Monitor account health, including budgets, timelines, and deliverables, ensuring all aspects align with client expectations and agency standards.
• Conduct regular account reviews to assess performance, identify risks, and implement corrective actions as needed.
• Lead the development and execution of client engagement strategies, ensuring strong relationships and long-term collaboration.
• Articulate and position ID’s full range of services to clients, identifying opportunities to expand offerings and drive business growth.
• Partner with leadership and internal teams to prepare compelling proposals, presentations, and pitches for new and existing clients.
• Negotiate scope agreements and upsell opportunities with clients, ensuring alignment with their business objectives and budget considerations.
• Gather and analyze client feedback to refine engagement strategies and continually improve the client experience.