Brand Ambassador Manager

Lewisville, TX (Hybrid)

$68K/yr – $79K/yrManagerFull time

Posted 2 months ago

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Job Summary

Own and scale a remote VOC data program and brand-response practice through OBAs, turning online feedback into actionable insights and a strong, consistent client image.

  • VOC data collection, synthesis, and reporting from online product reviews.
  • Brand responses to reviews and Q&A to reinforce client image on .coms.

Job Description

Responsibilities

  • Leads, coaches, develops, and manages a remote team of online brand ambassadors (OBAs) in the collection, synthesis, and reporting of Voice of Customer (VOC) data from online product reviews.
  • Likewise, leads the OBAs in reinforcing client image/presence on .coms via brand responses to reviews and Q&A.
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Acosta

Acosta brings simplicity to retail sales. We act as a catalyst to boldly connect brands, retailers and consumers, fueling growth and building long-term value throughout North America and Europe.We are deeply embedded in every corner of the retail industry, strengthening the local, regional and national relationships between brands and retailers. Our team of experts uses deep industry insight, cutting-edge analytics and integrated partnerships to help our clients move ahead with confidence.

Founded in 1927
Jacksonville, Florida, USA
13K employees (3,659 in marketing)

Traffic Signals

Monthly Visitors
307.6K
Traffic Source Mix
Search
25.2%
Direct
61.3%
Referral
12.2%
Social
0.7%
Paid
0.5%

Headcount Trend

Current headcount: ~13.1K

Marketing Team

Marketing Team Size
3,623 (28% of company)
Median Career Experience
15 years
Median Tenure
9.9 years
Marketing Roles Posted (Last 30 Days)
7

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