Responsibilities

• Manage end-to-end production across all three locations, from brief through delivery.
• Build and maintain production SOPs, workflow templates, and a master production calendar covering campaigns, shoots, events, and activations.
• Act as the senior production voice in creative reviews and cross-functional planning sessions.
• Partner with creative leadership to translate briefs into executable production plans with clear timelines, budgets, and resource requirements.
• Identify and resolve production risks before they impact delivery.
• Oversee all post-production workflows: retouching, colour grading, asset management, versioning, and final approval.
• Build and maintain a post-production infrastructure — DAM systems, delivery specs, approval loops — that works across all three banners
• Manage relationships with retouchers, editors, and finishing partners to maintain quality within commercial deadlines.
• Ensure clean handoffs from production to post so brand intent is preserved at every stage.
• Manage multi-format delivery across print, digital, social, e-commerce, and in-store.
• Design and continuously improve production workflows to reduce bottlenecks and improve turnaround times.
• Own consolidated production budgets across all three banners, tracking spend against forecast with rigour.
• Implement and manage project management tooling that gives senior stakeholders clear visibility across all active productions.
• Report regularly on production KPIs, capacity, and operational performance.
• Hire, develop, and retain a production team including producers, coordinators, and post-production specialists.
• Set clear expectations, run regular performance reviews, and actively develop career paths within the team.
• Create a culture where process supports creative work rather than getting in the way of it.
• Maintain and manage a roster of preferred production vendors, studios, and post-production partners.
• Negotiate contracts and rate cards; conduct regular performance reviews against agreed standards.
• Maintain contingency options to ensure production continuity.

Requirements

• 10+ years in production, with at least 4 years in a senior or AVP-level production leadership role.
• Proven experience managing production and post-production in a high-volume, multi-location environment.
• Background in luxury retail, fashion, beauty, or premium consumer goods.
• Strong operational track record: budgeting, scheduling, resource planning, and workflow design at scale.
• Solid post-production knowledge across retouching workflows, colour management, asset delivery, and DAM systems.
• Experience managing cross-functional production teams and developing talent.
• Vendor management experience including contract negotiation.

Preferred

• Experience in department store or multi-concept retail environments.
• Familiarity with integrated campaigns spanning in-store, digital, print, and social simultaneously.
• Exposure to AI-assisted retouching, virtual production, or CGI workflows.
• Experience implementing or optimising project management platforms

Benefits

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount
• We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).