Responsibilities

• Assist in developing and maintaining organic editorial calendars in partnership with brand, agency, and Engagement Studio teams.
• Guide and evaluate social creative against brief/objectives; provide clear, constructive feedback to raise the work.
• Maintain consistent brand social strategy across paid and owned assets for all brand editorial calendars where applicable.
• Support creative review prep and help ensure content aligns with brand voice, guidelines, and platform best practices.
• Publish, schedule, tag, and optimize posts across social platforms with accuracy and consistency.
• Monitor cultural trends and platform updates; surface relevant opportunities and creator formats to the Manager and/or Engagement studio team for evaluation.
• Manage content for cross‑functional review (Marketing, Customer Relations/Care, Legal, Regulatory, Corporate Communications) per governance workflows.
• Execute hands‑on editing of short‑form video, social copy/captions, and lightweight graphics to ensure platform‑native quality when applicable.
• Coordinate brand tone of voice and style guidelines across consumer engagements in collaboration with the Customer Connections Center.
• Proactively participate in relevant conversations to foster positive community engagement and brand affinity.

Requirements

• Bachelor’s degree required (or equivalent combination of education, training, and experience)
• 3–5 years of content marketing experience in CPG preferred, in house or agency side
• Well‑rounded understanding of social media and its role in marketing strategy
• Exceptional written communication skills with attention to tone and voice
• Proficiency in editing tools for basic video, photo, or design adjustments (e.g., CapCut, Canva, Adobe Express)
• Proficiency in Microsoft Word, Excel, PowerPoint and Copilot
• Familiarity with Sprinklr or comparable SMMS platforms preferred
• Public relations sensibility including principles of brand voice, brand safety, and news-worthiness
• Ability to self‑organize and execute deliverables independently
• Experience presenting data‑supported recommendations to all levels of management
• Ability to work cross‑functionally within an organization

Preferred

• Sprinklr or comparable SMMS platforms experience
• Experience with social community management at enterprise level for large brand(s)
• CapCut, Canva, Adobe Express proficiency
• Experience working cross‑functionally within an organization
• Experience in agency or brand/client team social/creative strategy

Benefits

• Comprehensive Benefits Package
• Paid Time Off
• 401k & Company Match
• Annual Bonus Eligibility