Responsibilities

• Support day-to-day account management for a portfolio of independent agency clients, serving as the go-to point of contact across planning, audience setup, activation, QA, and reporting
• Partner with Sales on account plans, renewals, pre-sale planning, and flagging upsell opportunities, aligning agency goals with Samba's audience and measurement solutions
• Monitor campaign delivery, surface risks and underdelivery early, and produce performance summaries, insights, and business reviews that drive adoption and growth
• Build trusted relationships with programmatic, trading, strategy, and analytics stakeholders across the independent agency landscape
• Manage audience segment setup and delivery across major DSPs, SSPs, DMPs, and social platforms for agency-led campaigns
• Support agency partners through the full activation lifecycle: planning, audience building, activation, and QA
• Troubleshoot audience delivery or integration issues and coordinate with technical teams to resolve activation challenges quickly
• Provide platform education and training on how to request, build, and deploy Samba audiences within independent agency programmatic workflows
• Act as the feedback loop between independent agency partners and internal teams (Product, Measurement, Revenue Operations, Finance) to improve ease of activation, workflow efficiency, and audience performance
• Partner with Sales on pre-sale planning, platform demos, and aligning agency and brand goals with Samba's audience and measurement solutions

Requirements

• 1-2 years of experience in account management, customer success, campaign operations, client services, or a similar role within ad tech, digital media, or programmatic advertising (relevant internships count)
• Agency experience (internship, coordinator, or assistant roles at a media, digital, or programmatic agency) is strongly preferred
• Familiarity with or strong interest in programmatic advertising concepts, including DSPs, SSPs, DMPs, and digital campaign workflows
• Location requirement: Must live within 50 miles of a Samba office; in office 3 days a week (Tuesday through Thursday), moving to 4 days a week (Monday through Thursday) starting January 4th, 2027, with the possibility of moving to 5 days a week in the future
• Solid written and verbal communication skills, with confidence engaging clients directly via email and on calls
• Analytical mindset with an interest in campaign performance and data-driven decision-making
• Strong Excel skills (SUMIFS, INDEX/MATCH, pivot tables, VLOOKUP); SQL is a plus
• Comfortable with or willing to learn CRM and project management tools (Salesforce, Jira, Asana, Trello, etc.)
• Eagerness to deepen expertise in programmatic, audience, and contextual advertising
• BA/BS with a focus on marketing, business, data, communications, or related experience

Preferred

• Familiarity with or strong interest in one or more DSPs (e.g., The Trade Desk, DV360, Yahoo DSP) and/or SSPs (e.g., OpenX, Magnite, Freewheel); hands-on exposure is a plus

Benefits

• Samba provides health insurance, wellness offerings, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO), and other employee benefits.