Responsibilities

• Own the operational workflow for high-priority email and push campaigns, coordinating campaign intake, prioritization, execution, QA, approvals, and launch
• Identify and evaluate marquee event opportunities based on customer relevance, business impact, timing, inventory, and operational feasibility
• Partner closely with Marketing, Engineering, Product, Data, Analytics, Design, and Partnerships to ensure campaigns are delivered accurately and on time
• Manage competing priorities across a fast-moving campaign pipeline where high-value opportunities often emerge with little notice
• Develop a deep understanding of the end-to-end campaign lifecycle and identify recurring operational bottlenecks that limit speed or scale
• Translate operational pain points into clear product requirements, user stories, process flows, and success metrics for internal tools and workflow improvements
• Partner with Engineering and Product teams to improve campaign tooling, automation, data flows, and AI-enabled workflows that reduce manual effort and improve execution quality
• Build scalable operating processes, prioritization frameworks, documentation, and reporting that improve team efficiency and visibility
• Use data to evaluate campaign performance, measure operational improvements, and prioritize future investments
• Drive experimentation around new campaign strategies, operational workflows, and automation capabilities to continuously improve execution

Requirements

• 2–5+ years of experience in product management, marketing operations, program management, consulting, or another highly cross-functional operational role
• Demonstrated ability to own complex projects involving multiple stakeholders and competing priorities
• Strong operational instincts with exceptional attention to detail and the ability to execute under tight deadlines
• Experience working with marketing campaigns, CRM, lifecycle marketing, marketing automation, or customer engagement platforms
• Ability to think like a product manager by identifying process gaps, defining requirements, and partnering with Engineering to build scalable solutions
• Strong analytical skills with experience using data to prioritize work, measure outcomes, and inform decisions
• Excellent written and verbal communication skills with the ability to create clarity in ambiguous environments
• Comfortable working across technical and non-technical teams and influencing without direct authority
• Passion for building systems that scale and continuously improve over time
• Interest in live entertainment, marketplaces, or other fast-moving consumer businesses

Preferred

• Familiarity with SQL, dashboards, or semantic analytics tools
• Experience building internal tools, workflow automation, intake systems, prioritization frameworks, or QA processes
• Exposure to APIs, event-driven systems, recommendation engines, or AI-enabled workflow automation
• Experience in ecommerce, marketplaces, ticketing, travel, gaming, or live entertainment

Benefits

• Accelerated Growth Environment : An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package : Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off : Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package : Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.