Responsibilities

• Lead and execute all internal communication strategies to support loyalty program incentives across multiple channels
• Manage and execute Ace Rewards CRM strategies across Ace Hardware, with a focus on driving customer retention and strengthening loyalty
• Develop and maintain operational materials (such as SOPs, user guides, etc.) to drive program adoption and increase program performance
• Partner with the Loyalty Business Manager to develop integrated marketing strategies to support key program benefits and events
• Own the planning process for Ace Rewards promotional calendar (including all execution support materials), ensuring alignment with and seamless delivery across channels
• Design and deliver training programs and content for retailers, field teams, and internal stakeholders
• Monitor performance metrics and feedback to identify opportunities for optimization and continuous program improvement
• Assist with major events, including conventions and retailer visits, by developing materials and managing follow-ups

Requirements

• Minimum 3 years or progressive marketing experience, with hands-on responsibility for program execution, promotions, and Marketing Campaign coordination
• Excellent verbal and written communication skills, with experience representing a team or program in trainings, presentations, planning sessions, and stakeholder forums
• Strong organizational skills and project management skills, with strong ability to manage multiple initiatives simultaneously
• Demonstrated ability to proactively identify opportunities, rally the right stakeholders, and drive decisions forward in a fast-paced environment
• Bachelor’s degree in Marketing, Advertising, or Business

Preferred

• Experience with customer-focused or loyalty-based programs preferred
• 5 years of progressive marketing experience
• Experience in advertising, creative design and development, or branding a plus

Benefits

• We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.
• In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:
• - Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
• - Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation
• - Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
• - 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire
• - Company Car, phone and fuel card are provided for field-based positions
• - Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• - Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
• - We know the work environment matters. That’s why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales
• - We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!
• - Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
• - Birth/Adoption bonding paid time off
• - Adoption cost reimbursement
• - Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
• - Identity theft protection