Responsibilities

• Leadership: Lead end‑to‑end delivery, governance, and day-to-day operations of centralized Web Operations services, ensuring effective planning, execution, stakeholder engagement, and communication to meet timelines, cost, quality standards, and compliance requirements.
• Team Leadership: Build, mobilize, and manage cross‑functional teams across regions, aligning resources, roles, and responsibilities to enable consistent delivery and a high‑performing collaborative operating model.
• Functional Leadership: Lead and develop Web Operations talent across locations, reinforcing Novartis' values, strengthening capabilities, and supporting team performance and engagement.
• Channel Expertise: Act as a CMS subject‑matter expert, guiding best practices in website management and providing practical direction to maintain high standards, drive continuous improvement, and support innovation in web operations
• Stakeholder Management: Serve as the primary point of contact for business partners, translating requirements into effective solutions and managing execution, risks, and issues to ensure timely delivery of services and outcomes.
• Product Collaboration: Partner with the Drupal platform product team and IT stakeholders to support roadmap execution, enable scaled operations for new features, and ensure compliant content deployment.
• Automation & Efficiency: Identify and implement automation and process improvements to reduce manual effort, improve productivity, and support new launches without increasing spend.
• Continuous Improvement: Champion standardized processes, operational best practices, and continuous improvement initiatives across Web Operations.
• Performance & Compliance: Establish and monitor operational metrics and benchmarks, ensuring performance targets are met, while maintaining regulatory and compliance processes.
• Demand & Financial Management: Manage demand, priorities, and budgets, providing oversight of productivity, operating costs, and quality performance to support Web Operations’ overall delivery objectives.

Requirements

• 5+ years of experience in commercial design, marketing, or program management within a creative/advertising agency, consulting firm, in‑house agency, or marketing organization, including leading resources and teams in complex, matrixed environments.
• Experience leading Commercial and/or Marketing Operations within the pharmaceutical or another regulated industry, with the ability to translate operational best practices into effective commercial execution.
• Strong CMS expertise, with hands‑on experience managing and optimizing content workflows.
• Solid understanding of web technologies, including responsive design principles, accessibility standards, design systems, and SEO best practices.
• Experience leveraging web analytics (e.g., Google Analytics) to measure performance, generate insights, and continuously improve website effectiveness.
• Demonstrated ability to drive operational efficiency, including experience with automation tools and techniques to streamline workflows and improve productivity.
• Strong communication, presentation, and program management skills, with a track record of delivering results, managing priorities, and maintaining accountability through operational and financial metrics.

Preferred

• Drupal experience strongly preferred.

Benefits

• US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits.
• employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.