Responsibilities

• Develop and maintain strong client relationships through effective client service, proactive problem solving and the successful execution of all facets of account management with clients, agencies, and media owners
• Manage team by developing staff through performance management and giving consistent feedback; ensure manager on team is doing the same. Identify with staff, developmental opportunities and help them to work toward their professional goals
• Maintain awareness and understanding of assigned clients’ situations and objectives while proactively anticipating needs
• Retain and grow existing client budgets and develop new business from existing accounts
• Present market updates, trends and insights to clients and agencies
• Work with Account Director to develop and adapt servicing to meet and exceed client and agency needs, looking for ways to proactively grow the business
• Identify potential client issues and work with team to develop solutions
• Ensure planning process is being adhered to, utilizing industry tools and internal tools effectively
• Ensure the full team is delivering on deadlines
• Provide consistent and thorough management for internal support to traffic each month’s campaigns, ensuring the accuracy of client specific strategic direction

Requirements

• Proven ability to maintain and grow client relationships through the delivery of superior customer service
• Previous experience in presenting to clients, or in a client-facing role and account management
• Ability to juggle multiple priorities in a fast-paced environment while managing tight deadlines

Preferred

• 8+ years’ experience within either an OOH or full-service media agency
• Bachelor’s degree in related field and/or equivalent work experience OOH knowledge across all environments
• Excellent verbal and written communication skills, including presentation skills
• Strong strategic, organizational, and analytical skills

Benefits

• We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.