Responsibilities

• Leadership of the Digital Patient Ecosystem
• Provide overall leadership and evolution of the digital patient ecosystem, including: - OneCRM - Our Customer Relationship Management system to manage international Patient Support Programs (PSPs) - myAbbVieCare - Our framework for patient-facing websites - AbbVie Care Connect - Our framework for secure patient to PSP referrals - PACE (Patient Automated Care Experience) – Our strategic framework for digital-first patient interactions - Enable Future Fit readiness of the digital patient ecosystem capabilities and processes to drive continuous improvement aligned to the AbbVie International Operating model
• Leadership of Ecosystem Implementation and Adoption Across Key Markets and Brands
• Deliver against the mandate to scale the digital ecosystem to prioritized Affiliates and Brands by ensuring flawless execution of Activation and Implementation Frameworks
• Drive continuous improvement in deployment and activation processes, reducing time-to-market and fostering strong cross-functional in a highly matrixed environment
• Generate Value through enhanced PSP Data Capabilities
• Leverage and enhance the AbbVie Care real-world PSP data capabilities to generate value across the patient ecosystem
• Establish and report to business leadership a digital maturity and impact measurement framework to evaluate the performance of the ecosystem
• Apply insights from retrospective and predictive analytics to identify data-driven improvements to support systemic changes that create value for AbbVie and support optimal outcomes for patients
• Steward the Operating Model to ensure Operational Excellence & Compliance

Requirements

• Bachelor’s degree in Digital Health, Life Sciences, or related Business Management field. A master’s degree is preferred.
• At least 10+ years of leadership experience in digital health, or significant experience in bio-pharmaceutical Patient Support Program at key Affiliate or above-country levels.
• Experience (not necessarily full technical expertise) in Salesforce Health Cloud/Life Sciences Cloud or related Customer Relationship Management (CRM) technologies.
• Expertise in the delivery of digital programs with proven abilities to manage and optimize complex operations and workflows.
• Demonstrated ability to use data and analytics to drive actionable insights and decisions.
• Demonstrated experience with Artificial Intelligence (AI) platforms and fluency in AI literacy skills driving agility and quality of work processes.
• A strong track record of people leadership and talent development, to enable a culture of high performance.
• Strategic thinking, effective influencing skills, and strong execution capabilities are critical for success in this role.

Benefits

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our long-term incentive programs.