Responsibilities

• Oversee daily social media storytelling and supervise the Social Media Coordinator by providing creative direction, content guidance, and platform priorities
• Monitor content and social media performance metrics and provide insights and recommendations to leadership
• Work closely with internal teams and external agency partners to provide authentic frontline stories, testimonials, interviews, photography, and content resources for fundraising appeals, blogs, newsletters, campaigns, media opportunities, and donor communications
• Coordinate and manage storytelling requests across departments while balancing multiple projects and tight deadlines in a dynamic environment
• Collaborate across departments to strengthen alignment and participation in the storytelling process
• Conduct interviews and gather stories from clients, staff, volunteers, donors, and community partners with professionalism, compassion, and sensitivity
• Create written stories, videos, photography, and other multimedia content that reflect the dignity, hope, and transformation experienced through the work of Metropolitan Ministries
• Help develop inspirational campaigns and storytelling initiatives that strengthen awareness, engagement, fundraising, volunteerism, and community connection
• Contribute to departmental KPI goals and broader organizational objectives
• Stay informed on nonprofit communications, digital marketing, storytelling, social media, and emerging content trends and best practices