Associate CRM Manager at ALLIES OF SKIN | Los Angeles, CA | $80K/yr – $100K/yr

ALLIES OF SKIN

Associate CRM Manager

Los Angeles, CA (Hybrid)

$80K/yr – $100K/yrMid Level3+ years expFull time

Posted 7 weeks ago

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Job Summary

Own and optimize CRM reach across email and SMS for a beauty/DTC brand, tying loyalty programs into multi-channel campaigns and data-driven improvements.

CRM Ownership: Build and deploy lifecycle flows in Klaviyo, manage segmentation, and QA across campaigns.
Optimization & Testing: Analyze engagement KPIs and run A/B tests to lift activation, retention, and ROI.
Loyalty & Cross‑Channel: Shape loyalty structure and ensure integration across digital touchpoints and communications.

Job Description

Develop clear briefs for creative and brand teams to produce email/SMS assets for CRM campaigns
Build and deploy automated lifecycle and campaign flows in Klaviyo
Manage dynamic segmentation, personalization, and campaign QA
Align messaging with brand strategy with cross-functional partners
Support 360° go-to-market CRM strategies with cross-functional collaboration
Analyze CRM KPIs and customer behavior to identify optimizations
Lead A/B and multivariate testing for continuous improvement
Shape loyalty program strategy, tiers, rewards, and communications
Integrate loyalty solutions across digital channels with vendors and teams
Monitor loyalty health, participation, ROI; drive enhancements

Best fit for someone with 1–3+ years in CRM, lifecycle marketing, or retention marketing, preferably in beauty, wellness, or DTC
Hands-on experience with Klaviyo or similar ESP (Iterable, Braze, Attentive, etc.)
Experience managing or supporting loyalty programs strongly preferred
Strong analytical skills with the ability to interpret data and convert insights into action
Hands-on experience with Shopify, Klaviyo, Attentive, and loyalty platforms (e.g., Yotpo)
Familiarity with customer journey mapping, segmentation strategy, and performance reporting
Excellent project management and cross-functional communication skills
Passion for building meaningful, long-term customer relationships

Prior experience in CRM role within cosmetics or skincare brands
Experience with additional ESPs like Iterable, Braze, Attentive beyond Klaviyo
Strong communication and collaboration skills in cross-functional teams

Competitive salary
Comprehensive health, dental, and vision insurance
Flexible work environment offering hybrid options, generous paid time off, paid holidays, and a paid day off to celebrate your birthday
401(k) plan with company match
Exclusive product perks for Allies employees
A collaborative, innovative, and inclusive company culture

ALLIES OF SKIN

Allies of Skin wasn’t built to follow the industry. It was built to transform it. We are Allies of Skin – where clinical efficacy meets human connection. More than a name, allyship guides everything we do. We believe everyone deserves to feel empowered in their own skin, and that true transformation should feel effortless and nourishing. Our vision? Make skincare more human. Our mission? Help you achieve more with less through an ethos we call "Supercharged Clinical:” clinically proven actives formulated at maximum concentrations through our own cutting-edge engineering. Multiple benefits in one step for boundary-breaking, long-lasting results – restoring your confidence to lean in, experience life, and be seen. Recent Recognition: - 2025 Vogue Beauty & Wellness Honours: Best Sunscreen – THE ONE SPF 50 Invisible Gel Sunscreen - Recommended by Vogue – Multi Peptides & Growth Factor Advanced Lifting Serum - 2025 Vogue Best Vitamin C Serum – 35% Vitamin C + Perfecting Serum- 2025 Vogue Favorite Serums for Hyperpigmentation – Tranexamic & Arbutin Advanced Brightening Serum- 2025 Cosmopolitan Acne Awards: Best Skin Tone-Correcting serum – Azelaic & Kojic Advanced Clarifying Serum - 2025 BeautyMatter Awards: Best Breakthrough Skincare Treatment – Copper Tripeptide & Ectoin Advanced Repair Serum - 2025 BeautyMatter Awards: Innovator of the Year – Nicolas Travis - 2025 Cosmopolitan's Holy Grail Beauty Award – Azelaic & Kojic Advanced Clarifying Serum, Vitamin C & Omegas Cleansing Balm - 2025 Who What Wear's 100 Beauty Award – Peptides & Antioxidants Advanced Firming Daily TreatmentAre you interested in transforming the skincare industry with us? Explore career opportunities and join our mission to bring deep, lasting transformation to people around the world.

Founded in 2016

Berlin, Berlin, DEU

97 employees (22 in marketing)

www.alliesofskin.com