Responsibilities

• Manage clients and maintain friendly and productive lines of communication at all times
• Deliver channel strategies and tactics for specific product launches
• Track work progress and deliverables and relay client feedback to team
• Provide strategic marketing guidance and thought leadership: Working to understand your clients’ businesses while simultaneously educating clients about how we can help.
• Become fluent in business objectives and organization goals
• Oversee client profitability/burn report, account budgeting/actualization and measurement metrics that demonstrate clear return to the client
• Work with internal team to develop, maintain, and adhere to schedules and plans as outlined by client
• Acquire proper internal and client approvals to ensure smooth and timely project execution
• Communicate and follow up with clients and internal departments regarding all projects to address any concerns
• Maintain working knowledge all aspects of production with vendors on behalf of the client

Requirements

• At least 5 years in an account management role or similar preferably within an advertising agency, with a specific emphasis on social media content strategy and execution
• Bachelor's degree in marketing, advertising, communications, or a related field
• Proven account management and client communication skills
• Deep understanding of the social landscape and social platforms, features and best practices
• Experience with scoping, timeline creation, project management, margin, and revenue growth in close partnership with project management, production and finance teams
• Knowledge of brand experience, influencer/creator marketing, social-first creative and strategy playbooks
• Curiosity about clients’ business and a passion for solving business problems
• Financial literacy and management of budgets
• Demonstrated expertise and experience delivering channel assets – from up front strategy and planning through activation and execution
• Support for New Business Pitching

Preferred

• Traditional agency experience is not required, but it’s a plus.

Benefits

• Our passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more!
• Did we say snacks? Because we have great snacks.
• From carbon offsets to community kitchens, we’re passionate about making a difference.