Responsibilities

• Assist the account leadership team in all aspects of day-to-day execution of projects.
• Acts as a direct liaison between clients, cross-functional leadership, internal team members and other agency partners- inclusive of managing possible frictions or misalignments
• Actively listens to clients and agency partners and can articulately communicate priorities back to the internal team with clear, documented directions on next steps
• Builds and fosters client trust and effectively manages their feedback and requests against the scope
• Builds strong internal relationships with key agency partner stakeholders
• Proactively manages workflow effectively in partnering with a Project Manager to ensure timelines and deliverables are met and can comfortably course-correct if needed
• Supporting and protecting the team from any challenges and issues from the client and partner agencies. Must be able to de-escalate issues
• Manages projects autonomously and actively supports Account Director and VP Group Account Director in management of more complex projects and collaborations with other agency partners
• Develops kickoff briefs for new and incoming projects to align against client goals and business objectives
• Comfortable in working across a variety of customer experience touchpoints and be the integration point for cross-functional teams

Requirements

• Bachelor’s degree or equivalent experience.
• 6+ years’ experience in CRM marketing, email messaging, advertising, and/or digital marketing
• Previous integrated marketing account experience and/or CRM experience a plus
• Previous experience working on MarTech, insights, analytics, and customer data a plus
• Experience in working on a military or government account a plus
• Possess excellent planning, organizational, and problem-solving skills
• Is an excellent team player with outstanding communication, written and presentation skills
• Possess basic exposure and knowledge of Technology (e.g. platforms, systems front/back end, user flows, product release schedules, etc.) a plus
• Exposure to multi-channel AI-based decisioning technology a plus
• Ability to multitask and handle a variety of cross-functional projects
• Ability to build relationships and communication flow with clients and internal teams
• Strong strategic skills and ability to develop storytelling decks that marries metrics and data insights with key project objectives, approach, and actionable recommendations. Experience working with Strategists and/or Data Analysts, and technology departments a plus
• Can effectively manage cross-functional team members to ensure there’s collaboration, communication, and alignment
• Ability and experience in pivoting and course correct when challenges come up; Comfortable in partnering with internal team members to find alternate solutions and manage timelines and expectations
• Experience in working collaboratively with multiple Agency partners and building relationships
• Can champion the work we do for the client and also serves as a voice for them internally
• Has eagerness to learn and comfortable asking questions to build their knowledge of the Army business and the inner workings of internal teams

Preferred

• Exposure to multi-channel AI-based decisioning technology a plus
• Experience in working on a military or government account a plus
• Previous experience working on MarTech, insights, analytics, and customer data a plus
• Possess basic exposure and knowledge of Technology (e.g. platforms, systems front/back end, user flows, product release schedules, etc.) a plus

Benefits

• health/vision/dental insurance
• 401(k)
• stock options
• Healthcare & Dependent Flexible Spending Accounts
• vacation
• sick
• personal days
• positive activism days
• paid parental leave
• disability benefits
• For more information regarding Omnicom benefits, please visit www.omnicombenefits.com