Responsibilities

• The Application Analyst position is responsible for intermediate level support and configuration of assigned applications.
• assisting, training and supporting customers with the operation and administration of systems.
• The Application Analyst position troubleshoots issues and works with vendors on issue resolution and partners with customers to increase understanding of available tools to enhance operational efficiencies.
• creating, documentation and assisting other IT groups and teams with issues and problems.
• The Application Analyst position ensures the services provided contribute to the successful accomplishment of department and organizational goals.
• This position possesses intermediate technical expertise to support specific healthcare applications and will cross train to become proficient in multiple applications.
• The Application Analyst position applies skills in line with Houston Methodist values and goals, to assure the efficient, effective and consistent delivery of high-quality IT services.
• Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
• Establishes and maintains effective working relationships with clients.
• Shares acquired skills with team members through documentation and training.

Requirements

• Bachelor’s degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional or an additional four years' experience in addition to the experience listed below in lieu of degree or licensed clinical or certified IT professional experience
• Three years experience in IT or clinical or business workflow
• Experience supporting clinical, ancillary or business environments
• Certification within six months of hire if appropriate to assigned application. (i. e. Epic) Epic Certification must be maintained within 6 months

Preferred

• Demonstrated project management skills
• Seeks out opportunities to cross train and become proficient in multiple applications.
• Participation in professional development. Completes Individual Development Plan (IDP).