Responsibilities

• We will teach you how to use all the features of the Keen Platform to drive our Client’s desire to measure marketing and make investment decisions differently.
• Provide and Teach Data Manipulation and Management Services; Direct data aggregation, cleansing, and uploading into the Keen Platform; Data Source integration support with Client Users.
• Provide and Teach Model Quality Checks; review inputs and outputs to ensure model meets quality standards and supports account strategy; QC includes checking for model statistical fit, tactic ROIs, data quality, and narrative support; collaborate with Sr. Analysts to suggest changes to models.
• Provide and Teach Support Plan Optimizations; configure and run Optimized Marketing Plans; may conduct 1:1 Training with Client Users on how to use the Plans feature Keen Platform.
• Provide & Teach Support Narrative & Story-Telling Deck Generation; configure Reporting features to drive account strategy; download PowerPoint Export of Reports and draft the story for Account Directors/Clients.
• Attend remotely key meetings between Account Director and client contacts (Top-to-Tops, Quarterly Business Reviews, etc.) that inform the Client Narrative.
• Ongoing Troubleshooting & Support; troubleshoot with/for clients, refine models, monitor updates for expanding accounts, provide feedback to product development for platform enhancements.

Requirements

• 2+ years of experience in Marketing Analytics, SaaS Customer Success, Data Cleansing & Management
• Proficiency with Excel
• Proficiency with PowerPoint
• Self-starter for learning new things (we’ll teach you Bayesian modeling)
• Willingness to learn Bayesian modeling (unless you teach yourself)
• Must be authorized to work in the United States

Benefits

• Fully remote work from anywhere within the United States.
• Our work week is Monday - Thursday; your Friday is yours to use as you desire.
• Requires periodic travel within the United States for in-person collaboration events.
• Must have an established remote-work office.