Responsibilities

• Air Service Development: Air service data research via multiple database platforms, in-depth study, and understanding of airline strategy, performance review of existing routes, identification of opportunities, and creating presentations for external and internal stakeholders.
• Marketing: Supports marketing activations by helping to plan, set up, attend, and break down customer engagement events on and off site such as: Tabling at route launch events, sporting events, community festivals/fairs, and business events.
• PR/Communications: Supports and coordinates customer service appreciation events in partnership with PR staff including handling all logistical operations. Assists with content creation for social media initiatives including the airport’s Facebook, Twitter, Instagram, and LinkedIn accounts. This includes drafting content, monitoring comments, and coordinating a response as needed.
• Assist with other duties as assigned, when necessary.
• Works a flexible schedule that may include nights, weekends, and holidays to assist in overseeing the Airport Authority’s 24/7 Customer Service and media relations programs.
• Must be able to familiarize with and navigate all airside and landside areas of the Louisville Muhammad Ali International Airport (SDF) for work related assignments and/or for educating others on Escort privileges. Travel within SIDA for recruiting and program training purposes.

Requirements

• Applicant must be enrolled in a 4-year College or University (or recent graduate within one year) preferably working towards a degree in business, communication, public relations, marketing, or a related field.
• Must possess a valid driver’s license and maintain appropriate Authority driving and escort privileges in the secure areas of the airport.
• Proficient with Microsoft Office Suite.