Responsibilities

• Develop data-driven GTM strategies and frameworks that identify customer segments, market opportunities, and AI adoption pathways specific to Amazon Connect's generative and agentic AI capabilities
• Create and execute scalable AI-focused GTM campaigns with measurable goals, timelines, and success metrics — including sales plays, field enablement programs, and industry-specific use cases tied to Connect's 2026 growth objectives
• Drive alignment across diverse stakeholders including sales executives, product teams, and marketing to ensure coordinated execution of Connect's AI go-to-market strategy across global markets
• Build strategic relationships with C-suite executives and business leaders to position Amazon Connect's AI capabilities as a transformational solution for enterprise customer experience modernization
• Analyze market dynamics, competitive positioning (including emerging agentic AI entrants and hyperscalers), and customer needs to inform strategic recommendations and multi-year planning for Connect
• Lead cross-functional initiatives that improve Amazon Connect's GTM capabilities, operational excellence, and business rhythms — including field enablement, pipeline development, and adoption acceleration programs
• Articulating the ROI of cloud contact center migration and AI-powered customer service in an increasingly competitive CX landscape
• Removing sales friction through playbooks, tools, and competitive positioning against emerging agentic AI entrants and hyperscalers
• Accelerating revenue growth through repeatable, scalable GTM motions across enterprise target segments

Requirements

• 5+ years of working with Core Cloud Technology Services, including, but not limited to Compute, Edge, Hybrid, Security, and/or Networking experience
• 5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience
• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
• Bachelor's degree
• Experience developing strategies that influence leadership decisions at the organizational level

Preferred

• Experience interpreting data and making business recommendations
• MBA
• Experience selling cloud solutions at a software company or equivalent

Benefits

• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.