DIRECTOR, B2B DATA STRATEGY & REVENUE ANALYTICS
Prime Visibility (Wpromote)
USA (Remote)
$140K/yr - $160K/yrAgencyFull-timeDirector/executive
7 hrs ago
Advertising Analyst
New York City, NY (Hybrid)
$83K/yr – $97K/yrMid Level4+ years expFull time
Posted 7 weeks ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Own OMS triage, issue escalation, and cross‑functional improvements while guiding feature initiatives and user training.
- OMS Support & Escalation: own the support channel end to end and drive issue resolution with clear handoffs.
- Data-driven Improvement: collect troubleshoot data and partner with Product/Engineering to fix root causes.
- UAT, Training, and Guides: lead user acceptance, create training materials, and publish user guides to ensure smooth adoption.
Job Description
Own OMS support channel end to end, triaging issues, escalating as needed, and turning troubleshooting data into actionable improvements with Product and Engineering. Own select OMS features and initiatives, and drive UAT, training, and user guides to ensure adoption.
- OMS Support Channel ownership: respond to inquiries, escalate where appropriate, and track issues across teams.
- Data-driven improvements: analyze troubleshooting patterns and partner with Product/Engineering to address root causes.
- Training and documentation: create user guides, develop release training, and run end-user training sessions to ensure smooth adoption.
Roku
3.6 Glassdoor
With the #1 platform for streaming television in the U.S., Roku wants to revolutionize the way the world watches TV. Our Roku-branded TVs, Roku TV models, Smart Home system, streaming players, audio equipment, and the purpose-built operating system that powers it all can turn any home into a home theater, with seamless integration of hardware and software. Our commitment to our users extends to our brand studio, which creates innovative Roku Originals exclusively for The Roku Channel, a free channel that reaches approximately 80 million households in the U.S. and Mexico. Join us and you'll have the chance to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. Be a part of shaping the future of streaming at weareroku.com.
Founded in 2002
San Jose, California, USA
4.2K employees (551 in marketing)
62% recommend to a friend
53% CEO approval
Traffic Signals
Monthly Visitors
72.7K
Traffic Source Mix
Search
36.9%
Direct
44.7%
Referral
13.1%
Social
4%
Paid
0.7%
Headcount Trend
Current headcount: ~4.2K
Marketing Team
Marketing Team Size
409 (10% of company)
Median Career Experience
14 years
Median Tenure
4.6 years
Marketing Roles Posted (Last 30 Days)
5
People
Marketing Leadership
Sarah (Warner) Harms
VP, Advertising Marketing and Measurement
At the company for 2 years 2 months
Damon Van Deusen
Vice President, Global Brand & Creative
At the company for 4 years 7 months
Sweta Patel
VP, Head of Marketing & Merchandising
At the company for 6 years 5 months
Ria Singh
Head of Growth Marketing, Roku Ads Manager
At the company for 2 years 1 month
