Administrative and Donor Data Specialist at The Salvation Army | Jackson, MS

The Salvation Army

Administrative and Donor Data Specialist

Jackson, MS (Unknown)

Salary Not AvailableMid LevelFull time

Posted 5 weeks ago

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Job Summary

Support the backbone of fundraising operations by owning donor data and admin workflows in a CRM-driven environment, while ensuring compliant campaign reporting and responsive donor service.

CRM and data integrity: Expert in the donor management system, keep records clean, and train local users.
Campaign reporting: Compile campaign data, updates, and production metrics for leadership and governance.
Administrative ownership: Manage executive-level support, complex paperwork, and policy-aligned campaign administration.

Job Description

Provides executive-level assistance to the Divisional Development Director; responsible for all administrative details; performs high-level office and complex administrative support duties.
Prepares and/or types a wide variety of professional-level paperwork including that of a confidential, complex, and/or technical nature with limited supervision and direction ensures receipt, updates, and maintains monthly production reports.
Receives data regarding each marketing campaign; compiles and records information and statistics necessary to generate reports and distribute the same; tracks and reports program development information and progress; processes correspondence and special documents; ensures campaigns are administered in accordance with Salvation Army policies and procedures.
Serves as the expert in the Territorial Constituent Relationship Management database for offline and online fundraising; monitors and updates donor records as necessary; trains local users in group and individual settings.
Monitors, tracks and researches donation activity in established donor databases; ensures data transitions appropriately between each system and makes manual adjustments where necessary; ensures databases reconcile and finance records correspond to database activity.
Serves as a point of contact to donors who have questions regarding their donation; updates the donor management system as necessary; coordinates with the Divisional Finance Department to ensure proper disbursement of credit card donations; collaborates with Territorial counterparts to ensure accurate credit card charges and refunds occur.

Two year degree or college coursework, supplemented by secretarial courses from a technical or vocational school preferred
four years experience operating/maintaining a donor management system or similar database system or performing advanced level and/or executive level administrative work in a high volume office involving working with database systems
any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Valid State Driver’s License

Health Insurance
Aflac policies
PTO
Voluntary Life Insurance
Retirement
Holiday Pay

The Salvation Army

3.6 Glassdoor

The Salvation Army is the nation's largest direct provider of social services. Annually, we help millions overcome poverty, addiction, and spiritual and economic hardships by preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination in nearly every zip code. By providing food, shelter, eviction prevention assistance, emergency disaster relief, rehabilitation, after-school and summer youth programs, spiritual enrichment, and more, The Salvation Army is doing the most good at nearly 7,000 centers of operation around the country.The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Alexandria, Virginia, USA

38K employees (1,319 in marketing)

www.salvationarmyusa.org

45% recommend to a friend