Responsibilities

• Lead the strategic development and day-to-day execution of community management across high-profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goals
• Design and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platforms
• Manage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevance
• Monitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordingly
• Collaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metrics
• Own escalation protocols, social response matrices, and playbook development for brand-safe, on-voice communication
• Act as a client-facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectives
• Leverage enterprise tools like Sprinklr, Sprout, and Khoros to drive publishing, listening, engagement, and reporting at scale

Requirements

• 6+ years of professional experience in social media, community management, or digital strategy
• 2+ years of experience supervising or leading high-performing teams
• Excellent writing, editing, and communication skills
• Expertise with enterprise social media tools (Sprinklr or Sprout preferred)
• Flexible availability for evenings, weekends, and holidays

Preferred

• Bachelor’s degree preferred; agency or brand-side experience a plus
• Strong background in social content development or content strategy is a plus