Responsibilities

• Build Strategic Client Partnerships
• Serve as a trusted strategic advisor for assigned client accounts, building strong relationships with key stakeholders and executive leaders.
• Develop integrated social media and digital marketing strategies aligned with client goals and broader business objectives.
• Anticipate client needs, uncover opportunities, and recommend innovative solutions that drive measurable business outcomes.
• Present strategic recommendations, campaign insights, and executive-level reporting with confidence and clarity.
• Build relationships that strengthen client trust, satisfaction, and long-term retention.

Requirements

• 5–7 years of account management experience within a social media, digital marketing, advertising, or integrated agency environment.
• 2–3 years of leadership experience managing, coaching, and developing team members.
• Demonstrated success leading complex client relationships and integrated marketing programs.
• Strong knowledge of social media strategy, content marketing, paid social, platform best practices, and marketing analytics.
• Experience collaborating across creative, strategy, media, production, and analytics teams.
• Strong business acumen with experience managing account budgets, profitability, forecasting, and growth.
• Exceptional communication, presentation, and relationship-building skills.
• The ability to balance strategic thinking with strong organization and attention to detail in a fast-moving agency environment.
• Familiarity with generative AI tools and a thoughtful approach to incorporating emerging technology into client service and agency operations.
• The ability to travel as needed.

Preferred

• Experience working with destination marketing organizations or travel, tourism, and hospitality brands.
• Experience leading integrated marketing campaigns across multiple digital channels.
• Experience participating in agency new business pitches and helping win client accounts.
• Familiarity with influencer marketing, creator partnerships, social listening, and community management.
• An advanced understanding of emerging social platforms, digital trends, and evolving consumer behaviors.

Benefits

• Performance-based bonus opportunity.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Flexible hybrid work environment.
• Paid time off and company holidays.
• Professional development, conferences, and continuing education opportunities.
• Employee recognition and celebration programs.
• A collaborative, creative agency culture.
• Opportunities to work with nationally recognized brands and innovative campaigns.