Account Supervisor, Pharmaceutical Advertising Agency at Deerfield Group | Conshohocken, PA

Deerfield Group

Account Supervisor, Pharmaceutical Advertising Agency

Conshohocken, PA (On-site)

Salary Not AvailableSenior Level4+ years expFull time

Posted 3 months ago

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Job Summary

Owns senior account management for pharma advertising, coordinating multi-channel campaigns and client relationships to drive growth.

Owns day-to-day client liaison, delivering strategic direction across brands and projects.
Must-have: 4–7 years in agency account management with ≥2 years pharma advertising and MLR submission experience.
Standout: budget management, multi-channel execution, and coaching junior team members.

Job Description

Responsibilities

Independently manages a variety of project types with minimal oversight and a level of expertise where strategic solutions/recommendations are regularly being offered; effectively manages multiple client relationships spanning a variety of disease categories/brands
Deeply understands and applies brand insights, customer segmentation, and target needs to scoped projects; identifies opportunities for potential organic growth within assigned clients
Consistently serves as the primary day-to-day liaison between the client and the agency; promptly addresses client inquiries while fostering trust, credibility, and mutual respect
Provides strategic direction and oversight for the team(s) in terms of brand planning and client relationship management
Effectively collaborates with the client and their other partners to develop tactics in a fast-paced environment
Creates effective and well-constructed, client-ready written communications; effectively creates and delivers presentations that communicate with impact and influence; communicates with confidence and demonstrates a clear grasp and knowledge of the subject matter; owns client communications with little to no oversight
Guides and sets appropriate expectations and timelines with the clients and meets or exceeds those expectations; regularly makes recommendations and proactively advises clients in what needs to be done; anticipates client needs and challenges, and identifies creative solutions
Develops budgets and SOWs; supports Account Director/VP in the invoicing process with finance
Finds creative solutions and negotiates project approach and timelines with internal stakeholders
Medical/Legal/Regulatory (MLR) submissions and participation - submit materials per the client’s requirements and effectively participate in the MLR reviews as needed
Demonstrates leadership by coaching and guiding junior team members – is a resource for peers; effectively leverages team resources, managing priorities and delegating work across the team

Requirements

4 - 7 years of agency account management experience, with at least 2 years of pharmaceutical advertising experience in both HCP and patient campaigns
Experience managing tactic development ranging from printed materials (e.g., brochures, conference materials, etc.) to digital materials (e.g., emails, animated banner ads, websites, etc.)
Strong client relationship/management experience – finds in-person client work engaging and productive; thrives on working with clients in a live setting
Experience developing, producing, and leading multi-channel marketing solutions
Skilled in managing budgets and developing project estimates
Medical/Legal/Regulatory (MLR) submission experience, including proper submission of jobs in the client’s MLR review system (e.g., Veeva Vault PromoMats)
Strong active listening skills and the ability to ask insightful questions to identify opportunities, resolve issues, and provide effective leadership; skilled at reading interpersonal cues and adapting communication to meet specific needs; demonstrates sound judgment in anticipating and overcoming challenges
Highly organized and detailed-oriented when executing work and prioritizing workload and projects in a fast-paced environment
Knowledge of CRM, database management, analytics, website development and updates
Strong knowledge of Microsoft Office/Google Suite; proficiency in developing and delivering presentations in PowerPoint
Demonstrated capacity to work in a team-oriented environment by supporting fellow team members in achieving both client and agency objectives, as well as independently
Ability to travel on as-needed basis

Deerfield Group

Deerfield Group is united by a clear vision: we build markets, businesses, and brands in life sciences—and we do it with heart. We help clients succeed at every stage, from launch to lasting growth, through integrated services spanning branding, creative, PR, and communications.At Deerfield, we're built on heart—literally. It's the symbol that runs through our brand, work, and people. The heart is at the core of who we are, in how we treat one another, show up for clients, and use strategic creativity to make an impact in healthcare and beyond. We’re a team of bold thinkers, deep listeners, and human-first professionals who believe great healthcare marketing starts with empathy—and ends in impact. We thrive by giving more: more support, more intention, more meaning in everything we do. Our culture isn’t something on the wall. It’s something we live, together. Work smart. Lead with heart. Grow forward. That’s Deerfield.

Founded in 2013

Conshohocken, Pennsylvania, USA

182 employees (80 in marketing)

deerfieldgroup.com