Responsibilities

• Build and maintain strong, long-lasting client relationships through regular communication and a commitment to over-delivering for partners like Disney, Warner Bros., and Prime Video.
• Collaborate with clients to gain a deep understanding of their business objectives, providing proactive strategic guidance and innovative campaign ideas that drive measurable results.
• Identify and execute opportunities to seamlessly upsell and cross-sell additional agency services, enhancing both client satisfaction and agency revenue.
• Stay updated on industry developments, competitor landscapes, and emerging digital trends to maintain a competitive edge for your accounts.
• Deliver effective multi-channel strategies across social media, banner/display ads, email campaigns, and high-impact content production.
• Ensure all deliverables meet rigorous quality standards and align with client objectives across multiple platforms, including TikTok, Instagram, and YouTube.
• Partner with analytics and strategy teams to prepare and present regular performance reports, utilizing KPIs and metrics to highlight key achievements.
• Oversee all aspects of campaign planning from top to bottom, ensuring every execution is grounded in a deep understanding of the client’s industry.
• Manage multiple client accounts simultaneously, partnering closely with producers on campaign timelines, budgets, and resource allocation.
• Utilize project management and collaboration tools such as Asana, Monday, and Sprout Social to maintain clear communication and alignment on project objectives.
• Handle client requests and inquiries promptly, ensuring effective resolution of any concerns with a solution-oriented and positive attitude.
• Maintain accurate records of client interactions and transactions, ensuring internal teams are fully aligned with the latest client feedback and requirements.