Account Manager (Richmond, VA - Hybrid) at adm Indicia | Richmond, VA | $65K/yr – $80K/yr

adm Indicia

Account Manager (Richmond, VA - Hybrid)

Richmond, VA (Hybrid)

$65K/yr – $80K/yrMid Level3+ years expFull time

Posted 4 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own client relationships and end-to-end program delivery for a client-facing account management role focused on brand activation and ROI.

Must-have: 3+ years in client-facing account management.
Standout: Cross-functional leadership and on-time delivery.

Job Description

Responsibilities

Serve as the primary point of contact for all client-related matters, building and maintaining trusted partnerships.
Deliver best-in-class service by understanding client brands, objectives, and industry dynamics to develop strategies and solutions that drive business growth.
Drive client sales and profitability by developing value-driven solutions and ensuring cost control.
Manage the end-to-end sale process for the client - from initial briefs and quoting to proof approvals, production, quality standards, and final delivery of all items.
Create and manage project plans, timelines, and budgets, identifying resource requirements while mitigating risks and ensuring deliverables stay on track.
Maintain proactive client communicate and address any concerns or challenges within agreed SLAs.
Collaborate across internal teams and external partners to meet all deadlines.
Support adm Indicia’s sustainability objectives by delivering projects that align with environmental performance metrics (e.g., GHG emissions, recyclability, water usage).
Collaborate directly with suppliers and vendors to ensure on-time production and delivery.
Maintain ongoing supplier relationships, addressing issues, clarifying expectations, and supporting cost and quality control.

Requirements

3+ years of experience in client-facing account management role.
Strong project or order management skills, with exceptional organization, time management, prioritization, and multitasking abilities.
Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth.
Excellent written and verbal communication skills.
Highly detail-oriented with strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.

Preferred

Prior experience in point-of-sale and permanent fixture merchandising for convenience stores highly preferred.
Experience in the tobacco industry is preferred.
onsite press checks with printers is a plus.

Benefits

Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
Work Environment: Hybrid - 3 days/week in office
Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.

adm Indicia

We are the brand activation agency – we create and activate meaningful experiences that drive ROI.We deliver impact through every stage of the customer journey, connecting with audiences in the most effective way possible to unlock powerful, sustainable brand engagement.adm Indicia formed in July 2025 following the acquisition of Indicia Worldwide by adm Group.

London, England, GBR

1.3K employees (186 in marketing)

adm-indicia.com