Responsibilities

• Client Relationship Management
• Serve as the day-to-day point of contact for clients, building trust and proactive relationships with client teams
• Shift the team from reactive to proactive, anticipate client needs before they become urgent requests
• Translate client briefs and feedback clearly for internal creative, copy, and design teams Account & Studio Support
• Partner closely with the dedicated studio PM to keep projects on track and aligned with client expectations
• Manage high-volume social media content workflows across two fast-moving accounts simultaneously
• Ensure all deliverables meet brand standards and regulatory requirements for pharmaceutical and healthcare clients
• Cross-Functional Collaboration
• Work closely with the Account Director and studio team to deliver against client goals
• Maintain clear, proactive communication across internal teams and client stakeholders
• Support the senior account team on budget tracking and financial oversight

Requirements

• 2–4 years of experience in pharmaceutical advertising or a regulated industry, this is a firm requirement
• Experience managing high-volume social media campaigns — especially within a regulated or compliance-driven environment; this remains a priority skill for this role
• Comfortable in a fast-paced, reactive environment while actively working to build more proactive client engagement
• Strong ability to translate client requests into clear, actionable creative briefs for internal teams
• Excellent communicator — written, verbal, and across Slack and Microsoft Teams
• Organized, detail-oriented, and able to juggle multiple concurrent workstreams without losing clarity
• Willingness to travel up to 20% for client collaboration