Responsibilities

• Establish and manage relationships with new and existing self-service clients, focusing on both the high-level partnership as well as campaign-specific support
• Carry out regular tasks to support the relationship, including billing, coordinating client interactions, and other operational needs
• Advise clients on high-level platform capabilities and campaign setup best practices, including structure, targeting, and pixel placement to support successful execution and user satisfaction
• Act as the main point of contact for assigned accounts and ensure client deliverables are provided in a timely manner
• Contribute to business reviews and collaborate with sales to establish ways of improving the working relationship with clients and grow Cadent's share-of-wallet
• Actively upsell when performance and/or offerings align with customer’s business needs
• Execute client requests coordinating amongst the appropriate stakeholders across Operations, Partnerships, Engineering, Marketing, and Finance
• Keep abreast of digital media developments and industry technologies and capabilities
• Work with Associate Account Managers to give them exposure to day-to-day tasks

Requirements

• Bachelor’s degree – relevant degrees in marketing or communications a plus
• 1-2 years in digital programmatic; digital media planning or buying, digital adtech account management or client services
• Results and goal oriented
• Independent, confident, and enthusiastic
• Possess great initiative and proactively identifies new opportunities
• Customer service oriented
• Eligibility: Must be legally authorized to work in the United States without employer sponsorship now or in the future.

Preferred

• Bonus if you have experience in a demand-side platform (DSP), Salesforce and JIRA

Benefits

• Inclusive health, dental, and vision plans built to support diverse lifestyles
• Enhanced support for reproductive health, family planning, and new parents
• Employer contribution to HSA
• Voluntary Benefits: Pet Insurance, LegalEase Legal Assistance, Critical Illness, Hospital Indemnity, and Accident coverages
• Generous and inclusive paid parental leave
• Mental health support and Employee Assistance Program (EAP)
• Free access to the Calm App
• Monthly Wellness reimbursement
• Special discounts through LifeMart and Plum Benefits
• Flexible Time Off (FTO) policy and company breaks
• 11 observed Federal holidays
• Summer Fridays between Memorial Day and Labor Day
• Employee Resource Groups that foster connection and community
• DEI programming and initiatives
• Company-sponsored events to bring employees together
• Offices across the U.S., including Manhattan, Philadelphia, and San Jose
• 401(k) participation with discretionary employer match
• Life, Short-term, and Long-term Disability coverage
• Cell phone and WiFi stipend
• Pre-tax commuter benefits