Responsibilities

• Client Services
• - Serve as the main day-to-day contact for clients, building strong working relationships under the guidance of the Account Director
• - Lead scheduled and ad hoc client calls and deliver presentations with a passion for storytelling
• - Keep status documents updated daily and ensure the wider team is informed of actions and priorities
• - Manage campaigns end-to-end - timelines, budgets, client expectations and internal resource
• - Support the Account Director on budget development and reconciliation at project close
• - Support executives with weekly, monthly and quarterly reporting
• Creative, Strategy & Production
• - Stay immersed in social culture and proactively flag reactive opportunities across your accounts
• - Receive and translate client briefs, breaking these down for internal teams and reviewing work before client delivery

Requirements

• Proven experience in an account management role within a social or creative agency
• Strong client-facing skills - confident presenting, leading calls and building relationships
• Excellent project management ability - detail-oriented, deadline-driven and able to juggle multiple accounts
• Comfortable managing budgets and tracking delivery against scope
• Deeply plugged into social culture, trends and platforms
• A natural collaborator who can brief, manage and support internal teams
• Experience managing or mentoring junior team members

Benefits

• 💰 Competitive salary reflective of your experience and aligned with our internal salary bands.
• 🤸‍♂️Flexible Hybrid working. We work 3 days in the office and 2 from home
• 🌴 Enjoy 20 days of paid time off (PTO), in addition to all U.S. Federal Holidays.
• 🎉 Birthday Day off – an extra day to celebrate your big day
• 💆 Wellbeing day off — one additional day off plus a $50 voucher to support your wellbeing.
• ➕ Private Healthcare cover, Tech scheme + more
• ♣ Coolr weekly socials - we get together every week to connect as a team
• A competitive, benchmarked salary ranging from $80k to $90k , based on your experience and level.