Responsibilities

• Own a portfolio of brand and agency clients from campaign kickoff through completion and renewal
• Work with clients to translate marketing objectives into product sampling, UGC, review, and social media campaigns
• Build and launch campaigns on the Chimeable platform, including campaign pages, creator requirements, content deliverables, instructions, timelines, and participant communications
• Manage UGC and social content creation campaigns across platforms such as TikTok and Instagram
• Oversee creator participation throughout each campaign, including recruitment, selection, product delivery, content submissions, reviews, and campaign completion
• Review creator content and submissions to ensure they meet campaign requirements and brand guidelines
• Write and manage creator-facing communications, including campaign invitations, instructions, reminders, feedback, emails, and notifications
• Monitor campaign performance and proactively identify and resolve issues that could impact timelines or deliverables
• Manage end-to-end product sample fulfillment, coordinating inventory and shipping with clients, warehouse partners, and internal teams
• Track campaign deliverables, including UGC videos, social posts, product reviews, participation, and other client KPIs

Requirements

• 1–4 years of experience in account management, client success, campaign management, or a similar client-facing role
• Experience in UGC, creator marketing, influencer marketing, social media, digital marketing, or the online content space
• Strong understanding of social media content, particularly short-form video platforms such as TikTok and Instagram
• Extremely organized, detail-oriented, and proactive, with the ability to manage multiple campaigns, deadlines, clients, and deliverables at once
• Strong written communication skills and comfort writing customer- and creator-facing content
• Comfortable reviewing social content and providing clear, actionable feedback
• Comfortable being both strategic and hands-on in a fast-paced startup where processes are still being built
• Willingness and ability to travel across the US and Canada for trade shows and client visits
• Must be located within commutable distance of the New York City metropolitan area

Benefits

• Health, dental, and vision benefits
• Remote and flexible work environment
• The opportunity to work directly with leading consumer brands
• A front-row seat to the rapidly evolving UGC, creator marketing, and social commerce space
• And yes - plenty of free product samples from campaigns