Responsibilities

• Client Relationship Management
• - Serve as a key day-to-day contact for assigned client stakeholders, building trusted working relationships and maintaining a high level of customer satisfaction.
• - Develop a strong understanding of the client's business objectives, challenges, and marketing priorities.
• - Proactively manage client expectations through regular status updates, recommendations, and consultative support.
• - Support client growth initiatives by identifying opportunities to expand ADM Indicia's service offering.
• Project Management & Campaign Delivery
• - Manage multiple projects and campaigns from brief through production and final delivery.
• - Create and maintain project plans, schedules, timelines, and delivery milestones.
• - Ensure all briefs are complete, accurate, and effectively communicated to internal and external stakeholders.
• - Monitor project progress, identify risks, and implement solutions to ensure successful delivery.

Requirements

• 3+ years of experience in a client-facing Account Management, Client Services, or Marketing Operations role, within print, POSM, packaging, promotional products, or related production environments.
• Strong understanding of print production, corrugate, permanent POSM, and related marketing supply chain processes, including the ability to develop and interpret production specifications.
• Demonstrated experience managing multiple projects simultaneously, with responsibility for timelines, budgets, quality standards, and stakeholder communications.
• Proven ability to build and maintain strong client relationships, acting as a trusted advisor while delivering exceptional customer service and commercial value.
• Experience working with suppliers and production partners, including vendor communication, issue resolution, quality management, and cost control.
• Strong project management and organizational skills with the ability to prioritize competing deadlines and thrive in a fast-paced environment.
• Commercially aware with the ability to support forecasting, budgeting, profitability management, and identification of growth opportunities within assigned accounts.
• Analytical mindset with the ability to review campaign performance, interpret reporting, ensure data accuracy, and make recommendations for continuous improvement.
• Experience working cross-functionally with client marketing teams, creative teams, procurement, production, supply chain, and other internal stakeholders.
• Demonstrated ability to work effectively within multicultural and international business environments and communicate confidently across a diverse stakeholder group.

Preferred

• Prior experience in a Brand Marketing, Shopper Marketing, Trade Marketing, Digital Marketing, eCommerce or Sales role is a plus.
• Relevant experience in an agency environment
• Relevant experience across multiple industry categories in the marketing/client management industry, i.e., Media, Retail, Digital, Healthcare, Automotive, Banking, Pharma, FMCG, Beverage, etc.

Benefits

• Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
• Work Environment: Hybrid - 2 days in office
• Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
• Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.