Account Director

Raleigh, NC (Hybrid)

Salary Not AvailableSenior Level10+ years expFull time

Posted 4 months ago

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Job Summary

Own client relationships and ensure Targetbase solutions meet client goals and delivery standards.

  • Must-have: 10+ years in a client-facing leadership role in Pharma/Life Sciences with DTC/strategic marketing experience.
  • Standout: Ability to mentor teams, build cross-functional relationships, and drive on-time, on-budget delivery.

Job Description

Responsibilities

  • Maintains and nurtures a thorough understanding of clients’ businesses, brands, customers, and competitive environments in order and ensure Targetbase recommendations/solutions/products align with client business needs, overarching goals and Targetbase delivery standards
  • Serves as a trusted business partner for the client and competency leads; provides the client with sound business counsel on RM-related topics
  • Is visible, involved, available, and cooperative with both internal and external client teams
  • Takes ownership of the scope brief; handles all elements related to the briefing process to ensure flawless execution
  • Improves the quality and effectiveness of products
  • Plays an active role in the implementation of activities on client accounts that are facilitated by the client lead
  • Attends and participates in client briefs, client presentations, and attends client research as needed
  • Keeps manager informed of key decisions and progress on their account(s)
  • Develops strong relationships with mid-level clients and is viewed as an indispensable member to overall team
  • Builds mid-level and senior relationships with each of the Targetbase competencies (SBA, Strategy, Technology, and Creative) that assist in the completion of client projects
  • Works closely with each competency within Targetbase that is involved with assigned client accounts; is involved and available to answer or track down answers for the client
  • Acts as the liaison between the client and Targetbase for feedback on all aspects of execution, including the completion of all key milestones for each of the stakeholders within Targetbase
  • Tracks all client revenue; coordinates all budgeting and forecasting on all client-related projects
  • Manages all internal costs with accountability for on-budget delivery
  • Identifies incremental revenue/account growth opportunities; actively assists the GAD/VP in selling incremental fees and work, which extends beyond the current scope
  • Monitors and adjusts resource staffing plans, if needed
  • Shares responsibility to ensure that Targetbase produces all client work with the highest level of quality, on time and on budget
  • Takes an active role in developing direct reports as assigned, providing mentorship and a positive work environment; assists in conducting performance reviews, as appropriate

Requirements

  • Minimum of 10+ years of experience in a client-facing leadership role responsible for building strong, long-term client relationships
  • Pharma/Life Sciences experience required
  • Exposure to Oncology, Immunology, Rheumatology and/or Infectious Disease therapeutic areas preferred
  • Bachelor’s Degree (or higher) in Business, Communications, Marketing/Advertising preferred
  • Track record of applying strong strategic knowledge of customer journey and DTC marketing
  • 5+ years as a people manager with both interest and ability to mentor individuals and cultivate teams
  • Overtime as necessary
  • Frequent travel is required
  • We work a hybrid schedule - 3 days in office and 2 days working from home. Candidates must local to the Raleigh area and willing to be onsite in the office 3 days weekly.

Preferred

  • Prior success leading business as trusted advisor to external clients and trusted partner to internal competency leads
  • Strong fluency in pharmaceutical sector and competitive landscape
  • Experience quickly developing thorough understanding of clients’ businesses, brands, customers, and competitive environments
  • Responsible for ensuring agency solutions/products align with client business needs, overarching client objectives, and agency delivery standards for quality
  • Demonstrated strategic thinking, especially with respect to 1:1 communications design and relationship marketing
  • Experience building effective and long-lasting relationships with senior level business leaders
  • Solid understanding of consumer/direct-to-patient (DTP) channels and current marketplace
  • Excellent problem-solving skills with the ability to think quickly and activate plans
  • Desire to mentor others and bring cross-functional partners together in support of business objectives
  • Highly developed interpersonal and communication skills, including effective and active listening skills
  • Demonstrated fiscal management skills
  • Superior organizational and time management skills with a strong attention to detail
  • Able to design and deliver presentations within client’s brand
  • Able to maintain composure in high-stress situations and effectively manage through challenges
  • Proficient with MS Office
Targetbase logo

Targetbase

Targetbase is a precision marketing agency obsessed with performance—our clients’ and our own. For more than 4 decades, we’ve been using data-driven intelligence to maximize the potential of every client to grow and succeed. We win with the artful activation of this intelligence, which draws insight from data analytics, embraces a bold approach to creative storytelling, and lights up personalized, relevant experiences at scale across CRM, digital, and media channels. We partner with world-renowned brands, providing marketing technology, business intelligence, analytics, and creative services that lead to solutions which differentiate these brands from the competition. At Targetbase, “good enough” just isn’t good enough, so if you’re not willing to settle—whether you’re a potential partner or a future team member—you’ve come to the right place.Targetbase is a proud part of DAS Group of companies, a division of Omnicom Group Inc. (NYSE: OMC) that is a global group of marketing services companies.

Founded in 1979
Irving, Texas, USA
323 employees (51 in marketing)

Traffic Signals

Monthly Visitors
4.5K
Traffic Source Mix
Search
26.8%
Direct
46.5%
Referral
5.6%
Social
19.5%
Paid
1.5%

Headcount Trend

Current headcount: ~320

Marketing Team

Marketing Team Size
25 (8% of company)
Median Career Experience
13 years
Median Tenure
6.6 years