Responsibilities

• Strategic account leadership: Develop a long-term vision for every account in your portfolio. Understand your clients' business, industry, competitive landscape and growth priorities, then align our teams around opportunities that create lasting value.
• Business growth: Proactively identify opportunities to expand our partnerships across strategy, creative, media, customer experience, technology and analytics. Build compelling business cases that solve meaningful client challenges while driving sustainable agency growth.
• Executive client partnership: Build trusted relationships with senior stakeholders and become a consistent source of strategic guidance. Help clients connect marketing investment to broader business outcomes and position our team as an extension of their leadership.
• Integrated leadership: Lead complex, integrated digital engagements across disciplines including strategy, creative, media, CRM, customer experience, analytics and technology. Bring the right people together, align teams around shared objectives, and create an environment where exceptional work can thrive.
• Commercial stewardship: Own the health of your portfolio with a strong understanding of account performance, financials, forecasting, staffing and delivery. Balance client success with sustainable agency operations while identifying both opportunities and potential risks early.

Requirements

• 7-to-10+ years of client services experience within an integrated digital marketing, advertising or customer experience agency leading complex accounts across multiple disciplines.
• Experience working in lean, fast moving agency environments where leaders are expected to balance strategic thinking with hands on ownership and confidently navigate ambiguity.
• A proven track record growing client relationships through strategic counsel, organic account expansion and long-term partnership development.
• Strong understanding of integrated digital marketing including how strategy, creative, paid media, CRM, social, web, analytics, SEO and technology come together to deliver measurable business outcomes.
• Confidence leading cross functional teams and partnering with stakeholders across strategy, creative, media, technology and analytics to deliver top quality work.
• Financial acumen with experience managing account health, forecasting revenue, understanding profitability and consulting on resource planning.
• Exceptional communication, organization, and executive presence with the ability to build trusted relationships and manage multiple priorities simultaneously.
• Curiosity and fluency with AI, including experimenting with emerging tools to improve team collaboration, client strategy, operational efficiency, and the quality of work.
• Bachelor's degree

Benefits

• Medical, dental, and vision; company-paid life and AD&D; voluntary supplemental insurance and EAP
• 401(k) with company match and immediate vesting; HSA and FSA options
• College savings and student loan repayment programs
• Paid parental leave; generous PTO, nine company holidays, and one floating holiday
• Cell phone stipend; well-being and professional development programs
• Benefits are subject to applicable plan terms and eligibility requirements.