Responsibilities

• Serve as the primary point of contact for clients on assigned business, seeking to become a trusted advisor and foster strong, long-lasting relationships.
• Lead prioritization of weekly and daily Account Team activities, including hands-on day-to-day account leadership with the team; balancing agency and client needs, business objectives, team capacity, risk and meeting high expectations for the agency’s output.
• Develop a deep understanding of client goals, business objectives, competitive landscape, and industry dynamics to provide strategic counsel and drive measurable business outcomes.
• Work with cross-disciplinary teams and agency partners to ensure seamless execution of campaigns and drive integration across multiple channels.
• Regularly communicate progress, insights, and recommendations to clients and key stakeholders.
• Anticipate and support risk assessments independently. Work in close partnership with discipline leads to identify and mitigate potential risks to the health and stability of the business, that protect both client value and agency profitability.
• Lead kickoff through wrap-up meetings with broader agency and partner stakeholders and ensure the success of projects and engagements meet client expectations and deliver measurable results.
• Effectively manage complex stakeholder groups and drive alignment across internal and external teams within large, matrixed organizations.
• Track and report on account financials, ensuring profitability, operational efficiency, and client satisfaction.
• Proactively expand relationships within current clients and identify opportunities for organic and broader business development opportunities.

Requirements

• 7+ years of professional experience in an account management, client services, or integrated marketing role within a fast-paced digital, media, or advertising agency.
• Experience supporting large enterprise organizations, preferably within energy, industrial, manufacturing, utilities, technology, or other highly regulated industries.
• Proven experience leading complex projects involving multiple workstreams, stakeholder groups, and cross-functional teams.
• Comfortable operating in fast-changing environments with incomplete information, shifting priorities, and multiple decision-makers.
• Demonstrated ability to manage senior client relationships and serve as a trusted business advisor.
• Demonstrated ability to operate with autonomy and sound judgment, knowing when to make decisions independently and when to escalate.
• Experience working across integrated marketing disciplines, including media, strategy, creative, digital, social, analytics, and communications.
• Strong financial acumen with experience managing budgets, forecasts, profitability, and scope management.
• Exceptional written, verbal, presentation, and relationship-building skills.
• Excellent problem-solving, time-management, and organizational skills.

Preferred

• Understanding of corporate communications, sustainability, innovation, workforce, or stakeholder engagement initiatives is a plus.

Benefits

• The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.
• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)