Responsibilities

• Drive Execution Across Product’s Roadmap: Coordinate workstreams including AEO, agentic workflows, AI tools & data-driven platforms and playbooks
• Keep systems moving: tracking progress, dependencies, risks and stakeholder needs
• Support cross-functional delivery with Ops, Growth, Culture, Marketing, IT and agency leads
• Help create and maintain standardized product documentation, workflows and integrated playbooks
• Ensure materials are clear, consistent and accessible across the Knowledge Network
• Convert subject matter expertise into structured guidance that teams can operationalize
• Coordinate trainings with the Orchestra L&D team, working sessions, and assist with the rollout of internal communications
• Gather feedback and adoption metrics; help refine products based on real-world usage
• Act as a peer partner to account team managers/directors as they integrate new tools and processes
• Assist the Product Team to document workflows and identify automation opportunities

Requirements

• ~6–8+ years in client service, operations, workflow design, consulting, project management or other demonstrably relatable experience
• Proven project or program management experience in a matrixed environment
• Strong written communication and documentation skills
• Ability to support cross-functional groups toward aligned decisions
• High comfort with evolving, iterative work
• Strong organizational and prioritization skills

Preferred

• Experience with standardizing ways of working, building frameworks, or creating playbooks
• Familiarity with AI tools or automation concepts (no technical background required)
• Experience supporting internal change management or organizational rollout
• Understanding of how agency teams scope, sell, and deliver work