Responsibilities

• You have proven experience leading a $5-10M+ book of business, with deep knowledge and expertise in multi-social channel marketing and innovation
• You lead relationships with clients from coordinator to CMO, building deep thought partnerships based on trust and care. You act as client “therapist” to elicit and articulate their unexpressed needs and big dreams
• You’re thirsty to grow business, with existing and new clients! You understand how to identify and unlock opportunities for profitable growth in revenue & relationships.
• You inspire cross-functional teams with strong and thoughtful leadership, creating an ownership and accountability culture
• You proactively travel to meet with clients IRL
• You know how to make sound business decisions and manage competing priorities.
• You’re good with the details, and know how to develop and maintain annual, quarterly and monthly revenue forecasts and projections
• You know CRM systems (we use Salesforce - prior knowledge not a requirement), and know how to track and manage pipeline, revenue, contracts, invoicing, profitability and customer satisfaction to meet or exceed established goals
• You can participate as needed for new business intake and outbound efforts

Requirements

• 12+ years experience in an account services/marketing role with at least 6 years in a management role
• Deep social media expertise
• Demonstrated ability to develop marketing strategies, plans and programs in social media and brand marketing
• Experience and examples in building, managing and motivating a high performing team
• Measurable client growth and retention track record
• Highly developed skill in communication, polish and presence
• Skilled partner to top-level client executives.
• Facility setting and holding boundaries and leading difficult conversations
• Very high levels of flexibility and creativity for solving problems
• Proven new business or revenue generation experience (both outbound and inbound)
• Intense desire to excel in an entrepreneurial, collaborative environment
• Exceptional organizational skills
• Spreads joy!

Preferred