Responsibilities

• Serve as the primary point of contact for assigned client accounts, ensuring clear communication, responsiveness, and strong client relationships.
• Oversee all account activity, ensuring projects, deliverables, reporting, and timelines are completed accurately and on schedule.
• Travel to client meetings, events, and activations as needed and serve as the on-site lead and primary client contact during events.
• Oversee the planning, execution, and overall success of client events and activations, ensuring alignment with client objectives and brand standards.
• Build and maintain strong relationships with clients, external partners, vendors, and internal teams.
• Monitor account performance and analyze key performance indicators (KPIs), identifying trends, risks, and opportunities for improvement.
• Prepare and present reports on account performance, event outcomes, and strategic initiatives to clients and senior leadership.
• Identify opportunities to grow existing accounts and support new business development efforts and client proposals.
• Assist in the development of project briefs and translate client needs into actionable plans for internal teams.
• Provide strategic recommendations and points of view to clients and leadership based on account performance, industry trends, and client goals.

Requirements

• 5–7+ years of progressive client-facing experience within a marketing agency or related environment.
• Proven track record of successfully managing and growing client relationships.
• Strong understanding of marketing, including digital marketing, branding, social media, content, and experiential activations.
• Exceptional communication, presentation, and relationship-building skills.
• Strong strategic thinking and analytical abilities.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Experience preparing and presenting client reports and performance updates.
• Proficiency in Asana, Microsoft Office Suite, and project management tools.
• Bachelor’s degree in Marketing, Communications, Business, Journalism, or related field preferred.

Benefits

• Medical
• Dental
• Vision
• Life
• 401k
• PTO
• Holidays