Responsibilities

• Own and grow senior client relationships—earning trust, understanding business priorities, and advising with confidence and candor
• Lead large-scale, complex programs as a cross-functional partner with Production, Strategy, Creative, and Operations
• Drive strategic alignment from the earliest stages of engagement, including client intake and project framing; ensure briefs are anchored in goals, KPIs, budget, and vision.
• Shape and steward scope, staffing, and roles & responsibilities across departments; ensure every project begins with clarity and shared understanding
• Guide teams through every phase of delivery, from creative development and approvals through production and execution, always staying attuned to client needs
• Manage escalation moments with diplomacy and clarity—representing the voice of the client while advocating for smart, achievable solutions
• Lead strategic conversations around scope shifts, tradeoffs, and priority resets with both internal and client stakeholders
• Coach and develop Account Managers and Senior Account Managers, ensuring strong fundamentals while expanding strategic thinking and leadership presence
• Drive wrap deliverables, debriefs, and case studies—helping the team capture insights, close with excellence, and tee up future work
• Partner closely with Production leadership to ensure programs balance creative ambition, operational feasibility, and financial clarity.

Requirements

• 8–10+ years of experience in experiential, creative, or integrated agency environments, with senior client leadership experience
• Proven ability to lead large programs and cross-functional teams with confidence, accountability, and emotional intelligence
• Strong financial and operational fluency—able to co-influence scopes, forecast, and ensure delivery aligns to budget
• Experienced in navigating complexity and ambiguity with a steady hand and clear, structured thinking
• Exceptional communicator with presence and polish, able to tailor conversations to C-suite clients or internal SMEs
• Trusted team leader and mentor—building morale, modeling shared leadership, and elevating the quality of the work and the culture of the team
• Highly collaborative with a strong grasp of how to unify departments and shape momentum in fast-moving environments