Responsibilities

• Serve as a senior, trusted client partner for Dr. Martens, building and maintaining strong relationships based on expertise, confidence and credibility.
• Act as the primary client experience lead in New York, while aligning closely with Arena UK and global stakeholders.
• Understand client business objectives deeply and provide strategic guidance that aligns media and cultural activity to brand and commercial goals.
• Demonstrate strong pattern recognition and strategic connectivity, proactively identifying opportunities, risks and solutions across markets and disciplines.
• Stay close to cultural, category and industry headlines, ensuring relevant POVs, insights and competitive intelligence are shared with clients.
• Ensure internal teams are aligned on client priorities, scopes and expectations, adjusting support and resources as required.
• Lead and oversee the delivery of high-volume, complex media and media technology projects across multiple channels and markets.
• Facilitate seamless integration between Media, Creative, Culture, and specialist teams across the Havas Village.
• Champion best-in-class processes while maintaining flexibility in a fast-paced, dynamic environment.
• Act as a bridge between Arena UK, US teams, and partner agencies to ensure consistency and quality of output.

Requirements

• Extensive experience in client leadership, account management or client experience roles within media or integrated agencies.
• Strong understanding of media planning, investment, analytics and activation across AV, digital, social, OOH and partnerships.
• Proven ability to manage senior client relationships and complex, multi-market accounts.
• Exceptional communication, organisational and problem-solving skills.
• A strategic, culturally curious mindset with a passion for brands, creativity and innovation.
• Experience working across global or regional client structures is highly advantageous.

Preferred

• Previous retail experience (as they will be overseeing Dr Martens across the US and Canada).
• Familiarity with insight tools and media planning tools would be beneficial.
• Experience across Search and Affiliates.

Benefits

• Opportunities for travel to Portland, LA and London.