Responsibilities

• Lead the daily client relationship across a global enterprise account, managing a complex network of partners at varying levels of seniority.
• Navigate and map client-side team structures across multiple business units and geographies, adapting your approach to different internal cultures and evaluation processes.
• Oversee integrated digital programs spanning social, web, email and digital strategy, from brief through production to evaluation.
• Oversee all resource management across creative and strategy teams, owning the briefing process end-to-end and ensuring workflows function smoothly and to the standard the account demands.
• Drive the ongoing optimisation of operational processes and ways of working: identifying inefficiencies, implementing improvements, and consistently raising the bar on what the account team delivers.
• Own account financials: own and maintain forecasts, scope new briefs, submit estimates, and ensure accurate invoicing.
• Facilitate the conceptual stages of campaign development, connecting strategy and creative teams to client needs before managing delivery end-to-end.
• Support and develop junior members of the account team.
• Bring informed, well-versed perspectives on B2B marketing to client conversations - contributing to strategic discussions, not just administering them.