Responsibilities

• Client Strategy & Counsel: Serve as a trusted lead across high-profile accounts, providing high-level strategic direction to senior client executives. Develop long-term PR plans aligned with client business objectives and confidently navigate difficult conversations or productive client pushback when necessary.
• Crisis & Narrative Excellence: Act as a trusted source during client crises by conducting risk assessments and drafting proactive communications. Interview executives to build robust thought leadership platforms and translate complex technical innovations into media-friendly narratives.
• Portfolio Management & Business Operations: Take accountability for account health, revenue forecasting, and resource allocation to optimize team utilization and minimize over/under-service. Oversee client contracts, KPIs, and monthly/annual scopes of work.
• Media & Integrated Strategy: Build sophisticated, long-term media and engagement strategies spanning media, analyst, and social landscapes. Maintain absolute editorial quality control across the portfolio and leverage a strong network of established relationships across Tier-1 national business and trade media.
• Organic Growth: Proactively identify expansion opportunities within your current roster to drive organic business development and maintain high client retention rates.
• Team Leadership & Talent Development: Directly manage, coach, and inspire team members, establishing clear professional goals and delivering targeted training to upskill junior and mid-level practitioners.
• Innovation & Agency Leadership (SAD Level): Lead teams in adopting emerging PR technologies and alternative communication channels, while expanding leadership footprints into global PR management.

Requirements

• 7+ years of progressive PR and marketing experience, with significant experience in a corporate communications or digitally minded PR client leadership role
• At least two years of experience explicitly operating as the strategic account lead for multiple complex clients
• Deep experience working within the Enterprise Tech sector, with the ability to seamlessly translate technical capabilities to a broad audience
• A proven track record of securing Tier-1 national business and industry trade opportunities
• 10-12+ years of progressive agency and/or in-house communications marketing experience, with extensive experience leading teams and managing high-profile accounts. Global account management experience navigating international media landscapes is highly preferred
• Proven capability to take loose executive direction and independently build meaningful, multi-layered strategies and plans for clients
• Strong, advanced understanding of agency operations, budget management, resource allocation, and team utilization constraints
• Comfortably lead difficult staff conversations, troubleshoot team challenges alongside HR, and confidently develop and execute Performance Improvement Plans (PIPs) when necessary

Benefits

• Robust benefits program
• Unlimited vacation with PTO minimums
• Unlimited sick leave
• 401k with company match
• Monthly mental health stipend, 2 ‘NOPE’ days/year, and quarterly wellness challenges
• Profit-sharing program
• Workplace flexibility
• Professional learning and development
• 6-month paid parental leave
• Transit benefits