Responsibilities

• Develop strong knowledge of the account management process and client service skills
• Communicate regularly with clients, via writing, video conferencing, phone calls, email
• Maintain working relationships with external delivery groups in order to meet client needs
• Utilize NetSuite to enter and maintain client budgets, create sales orders, and manage invoices to ensure accurate billing for each client
• Coordinate with internal teams to guide and manage client projects
• Develop and monitor project schedules to ensure that all timelines are met
• Assist with preparation of weekly status updates for the client
• Help prepare, update, and monitor project budgets to be sent to clients
• Ensure accuracy of client invoices
• Coordinate with internal departments to manage the circulation, edits and approval of creative

Requirements

• 1-2 years in agency, non-profit or client service experience is preferred
• A college degree or equivalent from an accredited college or university
• Proficiency in Microsoft Word, Excel, PowerPoint required
• Must have the ability to communicate effectively verbally and in writing
• Ability to analyze data, edit copy, offer creative direction, and problem solve
• Must be an energetic self-starter with the ability to interact well with clients and internal department managers
• Desire to learn about direct response fundraising and assigned clients’ missions and programs
• Must be able to handle multiple tasks simultaneously, have good listening skills and a sense of direction

Preferred

• Strong analytical and math skills preferred

Benefits

• Earn a competitive salary and have access to comprehensive health, wellness, and retirement benefits.
• Enjoy paid holidays and generous paid time off, ensuring you have the time and space to recharge and pursue your other passions.