Responsibilities
- Own and manage a portfolio of Amazon and e-commerce client accounts across multiple industries, acting as the senior point of contact and leading regular reviews and quarterly business reviews.
- Build strong, professional client relationships through proactive communication, delivery against agreed briefs, and honest commercial advice.
- Manage client expectations responsibly, escalating scope, pricing, and commercial decisions through the correct channels.
- Develop and execute Amazon growth strategies across Seller Central and Vendor Central, including listing optimisation, A+ content, Brand Stores, and catalogue management.
- Plan, manage, and optimise Amazon Advertising campaigns (Sponsored Products, Sponsored Brands, Sponsored Display, and DSP where relevant).
- Advise clients on broader e-commerce performance, including marketplace expansion, pricing strategy, inventory planning, and conversion optimisation.
- Design and implement the department's core processes, client onboarding, delivery workflows, reporting cycles, and quality standards, building the operational foundations for scale.
- Define how the department grows: service structure, capacity planning, and the roadmap to a fully established offering.
- Work with senior leadership to shape the department's commercial model, growth targets, and investment case.
- Take ownership of client reporting and insight generation, clearly explaining performance and the actions taken.
- Track and interpret KPIs including sales, ACoS/TACoS, conversion rate, traffic, Buy Box share, and account health.
- Ensure all work is delivered in full compliance with Amazon's platform policies and our internal quality standards.
- Lead, mentor, and develop the Amazon & E-Commerce team, clear delegation, structured support, regular feedback, and quarterly development plans for your direct reports.
- Manage team workload and priorities through our project management systems, with clear visibility and accountability.
- Support new business pitches and proposals, providing marketplace expertise and realistic, deliverable recommendations.
- Identify growth opportunities within existing accounts and report on departmental performance and capacity to senior leadership.
Requirements
- 2+ years' hands-on Amazon account management experience with proven commercial results (agency experience preferred).
- Advanced experience across Seller Central, Vendor Central, and the Amazon Advertising console.
- Experience managing multiple accounts simultaneously, across different industries, price points, and business models.
- Strong understanding of listing optimisation, catalogue management, and marketplace compliance.
- Confidence working with performance data and turning insight into action for clients.
- Experience building, leading, or scaling a team or function, designing processes and ways of working from the ground up, with a structured, supportive management style.
- Tools Proficiency:
- - Amazon Seller Central & Vendor Central.
- - Amazon Advertising console (Sponsored Products, Sponsored Brands, Sponsored Display).
- - Marketplace research and optimisation tools (e.g., Helium 10, Jungle Scout, or equivalent).
- - Reporting and analytics (Brand Analytics; GA4 or equivalent).
- - Project management platforms (e.g., monday.com).
Nice to have
- Agency experience preferred.
- Experience building, leading, or scaling a team or function, designing processes and ways of working from the ground up, with a structured, supportive management style.
- Strong professional, reliable communication and ability to build client trust through consistent delivery and clear reporting.
Benefits
- 22 days holiday plus bank holidays (increasing to 24 days after 5 years service)
- Both in-house and externally led training opportunities
- Cross department training opportunities
- Customised development plan and clear career progression
- SEO conferences and events
- Pension scheme
- Free eye tests
- Mental well-being support
- Discounts with our partners
- Regular company events
- Weekly yoga wellness sessions
- And everything else you’d expect from a top digital agency!
