Senior Account Director (6 Month Fixed Term Contract)

Responsibilities

• Client leadership: Own day-to-day relationships, understand clients’ commercial drivers and translate their priorities into clear briefs. Map stakeholders and strengthen senior relationships with the Managing Partner.
• Strategy and planning: Partner with Strategy & Planning to align channel and creative teams around client objectives, budgets and KPIs. Turn specialist insights and performance data into actionable client recommendations.
• Delivery and performance: Lead and deliver omni-channel campaigns and workstreams with Project Management and specialist leads. Maintain visibility of performance, deadlines, dependencies and quality assurance, agreeing corrective actions and tracking commitments to completion.
• Commercial management: Monitor contracts, scope, fees and profitability. Work with Finance on forecasts and reporting, flag over-servicing and secure approval for changes to scope or resources.
• Account growth: Develop growth plans with the Managing Partner. Identify relevant cross-sell opportunities, drawing on Croud and Born Social’s services, proprietary tools and technology.
• Risk and satisfaction: Gather client feedback and monitor relationship, commercial and delivery risks. Coordinate issue triage, agree one action plan and client response, and escalate material concerns promptly.
• Team leadership: Align cross-functional teams around clear responsibilities. Coach Client Services colleagues, line-manage where assigned and work with specialist leaders to address capacity gaps and competing priorities.
• Partnerships and new business: Contribute to pitches and RFPs. Work with channel directors and media partners to bring relevant innovation to clients and represent the agency in industry forums.
• Accountability: Own day-to-day client communication and account coordination within agreed plans and delegated authority. The Managing Partner retains overall commercial accountability, material approvals and executive escalations. Strategy and Planning owns strategic frameworks; specialist leads own technical execution; Project Management owns schedules and workflow.

Requirements

• Experience: Substantial agency experience leading complex accounts, with a strong understanding of PPC, SEO, paid social, programmatic/display and integrated media and creative delivery.
• Client counsel: Build trust with senior stakeholders, manage challenging conversations and communicate recommendations clearly and persuasively.
• Strategic and commercial judgement: Connect performance to business outcomes, interpret measurement and analytics, and manage scope, forecasts and account profitability.
• Leadership and organisation: Motivate cross-functional teams, develop colleagues and prioritise calmly, with initiative, resilience and attention to detail.

Benefits

• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• 25 days holiday a year
• Discretionary annual performance based incentive
• Sale commission
• Recruitment referrals bonus
• Health & Wellbeing contribution
• 2 Recharge Days each holiday year
• Ride to Work scheme
• Railcard
• Season Ticket loan