Web Content Editor

Responsibilities

• Create, update and curate content across the OS website, ensuring high standards of quality, consistency and accessibility
• Work with stakeholders to understand business objectives and customer needs, translating these into effective web content and user journeys
• Take ownership of web briefs from initial concept through to implementation, helping stakeholders refine requirements and recommending appropriate content solutions
• Support the planning, creation and delivery of campaign, product and business-critical content
• Build positive relationships across the business, providing advice, guidance and constructive challenge on digital content and website best practice
• Champion accessibility best practice and support ongoing improvements to website content in line with WCAG and wider web standards
• Conduct content audits and reviews, identifying opportunities to improve content quality, governance, findability and customer experience
• Use analytics, user insight and stakeholder feedback to identify opportunities for optimisation and continuous improvement
• Manage content within the CMS, including page governance, content modelling, asset management and user administration
• Support and enable content contributors across the business through training, guidance, governance and ongoing support

Requirements

• Experience managing, creating and publishing content within a Content Management System (CMS)
• Strong understanding of digital content best practice, including content design, accessibility, usability and web standards such as WCAG
• Experience working with stakeholders to understand requirements, shape briefs and recommend effective digital content solutions
• Ability to interpret and develop briefs that may initially be incomplete or loosely defined
• Understanding of customer journeys and how content can support different audiences, needs and objectives
• Experience working collaboratively within multidisciplinary teams, for example alongside content, UX, development or testing specialists
• Knowledge of SEO and website optimisation techniques
• Understanding of UX principles and evidence-based approaches to improving digital experiences
• Experience using web analytics, user insight and other evidence to assess content performance and identify opportunities for improvement
• Experience reviewing or auditing website content to identify opportunities to improve quality, accessibility, findability, governance and customer experience

Preferred

• Experience supporting website migration or CMS migration projects
• Understanding of content modelling and structured content approaches
• Experience using Azure DevOps or other digital delivery platforms
• Experience using wireframing or prototyping tools such as Figma
• Familiarity with collaborative digital tools used for workshops, planning and content development
• Familiarity with image editing software
• Experience delivering CMS training or creating user guidance materials
• Knowledge of enterprise CMS platforms, governance and user management

Benefits

• Competitive salary and pension (OS contribute up to 12.07%)
• Performance‑related bonus (where applicable)
• 28 days annual leave plus bank holidays (increasing with service)
• Enhanced family leave, including paid partner leave
• Hybrid and flexible working options
• Learning and development support, coaching and mentoring
• Free subscription to OS Maps and access to wellbeing support
• Volunteering leave and matched fundraising