3 weeks ago
Content Operations Manager
IAG Loyalty
Crawley, Surrey, UK (Unknown)Full time
Marketing jobs
2 marketing jobs
Content Operations Manager
Crawley, Surrey, UK (Unknown)
Salary Not AvailableMid LevelFull time
Posted 3 weeks ago
Job Summary
Own and continuously improve end-to-end content operations, governance, and platform workflows across CMS/DAM, driving automation, data-driven delivery, and cross-functional collaboration.
- Own and optimise CMS, DAM and related content technologies.
- Lead cross-functional projects and improve planning, prioritisation and governance.
- Partner with Product, Engineering and broader teams to evolve workflows and use data to raise delivery efficiency.
Job Description
Responsibilities
- Designing and continuously improving the end-to-end content production process to enable efficient, scalable delivery.
- Building operational frameworks that improve planning, prioritisation, governance and collaboration across the Content function.
- Owning and optimising our Content Management System (CMS), Digital Asset Management (DAM) platform and associated content technologies.
- Partnering with Product, Engineering and Technology teams to evolve content workflows and support future platform development.
- Driving continuous improvement through automation, AI-assisted workflows and smarter ways of working.
- Using operational data and KPIs to identify opportunities to improve delivery, quality and efficiency.
- Leading cross-functional projects that improve how stakeholders engage with the Content team.
- Managing relationships with technology suppliers and supporting wider digital transformation initiatives.
- Championing best practice in content operations, governance and workflow management.
Requirements
- Experience in Content Operations, Digital Operations, Content Management or Digital Delivery within a digital, ecommerce or customer-focused organisation.
- Experience designing or improving operational processes that enable teams to scale effectively.
- Strong understanding of enterprise Content Management Systems (CMS) and Digital Asset Management (DAM) platforms.
- Experience managing projects and coordinating work within Agile environments, using tools such as Jira or similar workflow and ticket management platforms.
- Experience improving operational workflows, documentation and governance across cross-functional teams.
- Strong stakeholder management skills with the ability to influence Product, Engineering, Marketing and Commercial teams.
- Experience using operational data and reporting to identify opportunities for continuous improvement.
- A passion for simplifying complexity, improving ways of working and delivering operational excellence.
- An interest in emerging technologies, including AI, and how they can improve content operations.
IAG Loyalty
LUV Infinity Group is an exciting UK based umbrella company for a multitude of brands, ranging from nightclubs, bars to restaurants all over the United KingdomLUV Infinity Group has a firm Impression on the UK Nightlife and hospitality industry with our venues bringing thousands of smiles to customers faces every day since 2009; and we only continue to expand and grow today.We pride ourselves on thinking outside of the box, being innovative within our ideas & providing the best quality product across each and every diverse brand that we have created.Focusing at the heart of our business, our people; we believe a successful business begins with the people who operate it & we continually reinvent the wheel when it comes to what makes us good employers – this is what drives us.
Founded in 2009
Bristol, England, GBR
31 employees (4 in marketing)
Marketing Team
Marketing Team Size
3 (10% of company)
Marketing Roles Posted (Last 30 Days)
711
Traffic Signals
Monthly Visitors
425M
Monthly Google Ads Budget
$18.2M
Traffic Source Mix
Search
39.5%
Direct
31.4%
Referral
5.8%
Social
4%
Paid
5.7%
Headcount Trend
Current headcount: ~31