Social Media & Creator Manager

Responsibilities

• Planning, briefing, shooting and editing content yourself (video, static and voiceover) to deliver the organic content plan and to feed paid campaigns.
• Directly managing Pact Coffee’s organic Meta presence across all platforms and formats, ensuring everything published is aligned to tone of voice and adapted to D2C, B2B and grocery audiences.
• Ideating, planning and scheduling organic content, working with the wider comms team to keep it aligned with PR, LinkedIn and CRM.
• Sourcing, vetting and negotiating with micro-creators and influencers to build a pipeline of partners across D2C, B2B and grocery, managing contracts, usage rights and budgets.
• Owning and running a regular influencer gifting program to boost reach and sales, with particular focus on peak seasonal trading (e.g. Christmas). Managing budgets, logistics and ROI.
• Researching, negotiating and managing brand collaborations to extend audience and reach.
• Supporting the Brand Activation Manager on key brand activations and events with planning, on-the-day content capture, editing and distribution.
• Supporting in the creation of videos and static ads for paid social platforms, aligning with the strategic direction set by the Growth team.

Requirements

• Proven experience managing social media for a consumer brand, ideally on Meta platforms.
• Demonstrable experience sourcing, negotiating and managing micro-creator or influencer partnerships, including budget and contract management.
• Strong hands-on content creation skills - filming and editing both video and static content.
• Confidence in working with performance metrics and translating these into reporting and next steps, including commercial impact.
• Ability to move comfortably between strategic planning, negotiation and hands-on production.
• Confidence in working across teams within Growth, Brand, CS, CRM while balancing different channel needs (D2C, B2B, grocery) and keeping content joined up.
• A proactive, commercially minded approach to identifying new content and partnership opportunities.
• Highly organised, able to manage a fast-moving content and creator pipeline alongside reactive, on-the-day capture at events.
• Flexibility to work occasional weekends as required (with time in lieu) to join events, capture content and manage creator activity.

Benefits

• Hybrid working model (everyone is in the office Tuesday, Wednesday and Thursday)
• 23 days holiday (increasing annually up to 27 days) plus 3 days extra between Christmas & New Year, plus a day off for your birthday!
• Flexi-time working, with core hours (10:00–16:00)
• Monthly at-home coffee allowance
• Enhanced Workplace Pension
• Income Protection
• Group Life Assurance
• Cycle to Work Scheme
• Workplace Nursery Benefit
• Employee Assistance Program (inc. counselling)